Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Timeline
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Amiah Hutzell

Johnstown,PA

Summary

Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with 7 years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.

Overview

4
4
years of professional experience

Work History

RETAIL SALES/ SVS ASSOCIATE

AmeriServ
11.2023 - Current
  • Execute precise and efficient financial transactions, including deposits, withdrawals, and check cashing
  • Consistently maintained balanced cash drawers and upheld rigorous security protocols
  • Provided exceptional customer service by addressing inquiries, promoting bank products, and resolving issues promptly
  • Ensured compliance with industry regulations and internal policies
  • Proficient in utilizing banking software and technology for seamless transactions.

CONTENT MODERATOR

Remotasks
08.2023 - Current
  • Ensured compliance with guidelines by screening and moderating content, swiftly addressing inappropriate material for a safe online environment
  • Made informed decisions in line with company policies, improving content quality through feedback and cross-team collaboration.

BEAUTY PRODUCT REVIEWER

Beautytap
01.2021 - Current
  • Authored thoughtful and informative product reviews on Beautytap's platform
  • Evaluated a wide range of beauty products, offering detailed analysis and feedback on their effectiveness and usability
  • Maintained a consistent posting schedule
  • Demonstrated a strong understanding of the beauty industry and its latest trends, providing up-to-date and relevant reviews.

PRESTIGE BEAUTY ADVISOR

Ulta Beauty
08.2021 - 03.2023
  • Provided exceptional customer service
  • Acted as GEM (General Experience Manager)
  • Educated customers on diverse makeup and skincare options
  • Assisted and offered expert recommendations based on their needs and preferences
  • Contributed to maintaining a clean and organized store layout
  • Processed transactions efficiently at the point of sale, handling payments and maintaining cash register operations.

BEAUTY ADVISOR

Sephora
06.2020 - 08.2021
  • Delivered outstanding customer service, helping clients find ideal beauty products and showcasing expertise in Sephora's extensive range
  • Maintained store cleanliness, managed social media content, performed product demos, and processed transactions efficiently at the point of sale.

Education

BACHELOR OF ARTS IN COMMUNICATION IN DIGITAL JOURNALISM AND MEDIA -

Pennsylvania State University
04.2021

PSYCHOLOGY -

University of Pittsburgh, Johnstown
08.2019

Skills

  • MS Office
  • Attention to Detail
  • Customer Relationship Management (CRM)
  • Customer Service
  • Verbal and written communication
  • Data Entry
  • Organization

Volunteer Experience

  • AAABA AMBASSADOR, All American Amateur Baseball Association, Johnstown, Pennsylvania, 03/2018, 08/2019
  • PROM MODEL, Pine Ridge Bridal, Duncansville, Pennsylvania, 11/2018, 05/2019

Timeline

RETAIL SALES/ SVS ASSOCIATE

AmeriServ
11.2023 - Current

CONTENT MODERATOR

Remotasks
08.2023 - Current

PRESTIGE BEAUTY ADVISOR

Ulta Beauty
08.2021 - 03.2023

BEAUTY PRODUCT REVIEWER

Beautytap
01.2021 - Current

BEAUTY ADVISOR

Sephora
06.2020 - 08.2021

BACHELOR OF ARTS IN COMMUNICATION IN DIGITAL JOURNALISM AND MEDIA -

Pennsylvania State University

PSYCHOLOGY -

University of Pittsburgh, Johnstown

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Amiah Hutzell