Amidala "Starr" Studer
Raleigh,North Carolina
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Support Representative
Hayday Brewing
09.2023 - 04.2024
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Provided exceptional support to customers experiencing technical issues, guiding them through step-by-step resolutions.
- Participated in quality assurance initiatives by providing feedback on call recordings, helping identify areas for improvement within the team''s performance.
- Conducted follow-up calls with clients as needed, demonstrating commitment to ongoing support and relationship-building efforts.
- Reduced call resolution times with efficient troubleshooting techniques and comprehensive product knowledge.
- Implemented new methods for streamlining processes based on client feedback, enhancing overall efficiency in handling inquiries.
- Delivered exceptional support during peak call times, effectively managing stress and maintaining composure in challenging situations.
Teller, Customer Support Operator & Representative
Primohoagies Franchising
07.2023 - 03.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Client Support Specialist
BridgePointe Hotel And Marina
01.2023 - 06.2023
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery.
- Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
Espresso Chef/Manager, Sales and Customer Support
Glazed
07.2022 - 09.2022
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Pitched in to work line during busy periods or in place of sick employees.
- Continuously updated knowledge of industry trends and incorporated innovative concepts into menu offerings, keeping clients engaged over time.
- Managed staffing schedules, minimizing labor costs while maintaining optimal kitchen performance during peak hours.
Espresso Chef & Training Manager
Marmalade Bakery
05.2022 - 07.2022
- Maintained well-organized mise en place to keep work consistent.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Trained kitchen staff to perform various preparation tasks under pressure.
Customer Service Representative
Dollar General
04.2021 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Associate of Applied Science - Film And Photography Technology
Carteret Community College
Morehead City, NC06.2022
High School Diploma -
East Carteret High School
Beaufort, NC06.2020
Skills
- Customer Focus
- Complaint Handling
- Social Media
- CRM Software
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Microsoft Windows and Office
- Organizational Skills
- Active Listening
- Help Desk Support
Accomplishments
- Achieved publication by introducing my photographic work for Sarze, Drizzel, Mac, Envy, French, Bare, Blaze, and La Model Boudoir Magazines.
- Collaborated with team of Photographers in the development of Portfolios and Social Media pages.
- Played the role Barbara Gordon [Batgirl] in the fan-made audio adventure "Batman Earth Zero" by Content Creator and Social Media Influencer, Brendan Adams.
- Have up to 4 years of Professional Modeling Experience.
Cosplaying and Content Creation
Cosplay is a performance art all about passion and expression. It is driven from the two words "costume" and "play." Cosplay requires a number of skills including: research, design, budgeting, time-management, net-working, and social media storytelling. As a cosplayer, a lot goes into bringing a character to life. With 7 years of experience in this hobby, I am a self-taught fast-learning who pays extreme attention to details.
Timeline
Customer Service Support Representative
Hayday Brewing
09.2023 - 04.2024
Teller, Customer Support Operator & Representative
Primohoagies Franchising
07.2023 - 03.2024
Client Support Specialist
BridgePointe Hotel And Marina
01.2023 - 06.2023
Espresso Chef/Manager, Sales and Customer Support
Glazed
07.2022 - 09.2022
Espresso Chef & Training Manager
Marmalade Bakery
05.2022 - 07.2022
Customer Service Representative
Dollar General
04.2021 - 05.2021
Associate of Applied Science - Film And Photography Technology
Carteret Community College
High School Diploma -
East Carteret High School
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