Amie Bah
North Providence,RI
Summary
Detail-oriented team player with strong organizational skills seeking full time position that offers professional challenges. Strong ability to provide excellent customer service while maintaining high accuracy in financial transactions. Experience in completing documentation, proficient in math, and a quick learner in software. Highly motivated and trustworthy with an eagerness to learn all aspects of banking in a professional financial environment to bring skills from past years of employment and education to a financial institution to grow at and help the team achieve company goals.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
Avatar Residential
06.2023 - Current
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisting individuals with money management, recording transactions, and balancing financial ledgers.
Customer Care Associate
Walgreens
01.2022 - 01.2023
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Participated in ongoing professional development initiatives to stay informed on industry trends and best practices for customer service delivery.
- Contributed to positive company reviews by delivering exceptional support experiences to clients.
- Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
- Registers customer purchases on assigned cash register, collects cash, maintains financial accuracy, performs returns and refunds.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Consistently maintained high level of professionalism while interacting with customers across diverse industries and backgrounds.
- Proactively identified potential problems affecting client satisfaction rates, taking necessary steps towards resolution before escalation occurred.
Sales Representative
Vector Marketing Company, CUTCO
01.2020 - 09.2020
- Scheduling appointments with potential customers
- Presenting Cutco products to the consumer in a professional, yet personable presentation.
- Rehearsing and memorizing the customer presentation.
- Filling and submitting customer orders.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Answered customer questions about products and services, helped locate merchandise on the website, and promoted key items.
- Developed and delivered engaging sales presentations to convey product benefits.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Identifying potential customers through personal referral and lead generation.
- Developed and implemented sales strategies to increase profits.
- Reviewing personal performance with manager through meetings and over the phone. Keeping management team updated.
- Attending zoom meetings with the management team and other employees, discussing progress and completing further training for the company.
Mailroom Clerk
Providence College
08.2018 - 09.2019
- Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.
- Provided exceptional and friendly customer service by promptly addressing questions or concerns from students and faculty regarding their incoming or outgoing mail.
- Expedited outgoing mail services, ensuring timely pickup and delivery through efficient coordination with postal carriers.
- Improved mail processing efficiency by accurately sorting and distributing incoming mail to appropriate departments.
- Distributed mail on foot, delivering to approximately 20 customers per shift.
- Assisted in training new staff members, imparting best practices for effective mailroom operations and fostering a collaborative work environment.
- Maintained a well-organized mailroom, enabling quick retrieval of packages and correspondence for employees.
Education
Bachelor of Arts - Psychology
University of Massachusetts - Dartmouth
North Dartmouth, MABachelor of Arts - Psychology
Providence College
Providence, RI12.2025
High School Diploma -
North Providence High School
North Providence, RI06.2018
Skills
- Customer Service-Oriented
- Reliability
- Organizational skills
- Critical thinking
- Problem solving skills
- Team player
- Multitasking
- Time management
- Cash handling
- Money management
- Adaptable
Timeline
Direct Support Professional
Avatar Residential
06.2023 - Current
Customer Care Associate
Walgreens
01.2022 - 01.2023
Sales Representative
Vector Marketing Company, CUTCO
01.2020 - 09.2020
Mailroom Clerk
Providence College
08.2018 - 09.2019
Bachelor of Arts - Psychology
University of Massachusetts - Dartmouth
Bachelor of Arts - Psychology
Providence College
High School Diploma -
North Providence High School
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