Amie Bell
Lone Oak,TX
Summary
Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Cosmetologist /Instructor
Great Clips Salon
1707 Broadway St, Sulphur Springs
10.2022 - Current
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Processed payments, entering sales in register for prompt customer service.
Rual Route Carrier
USPS
Quitman, TX
06.2021 - 10.2022
- Improved customer satisfaction by providing timely and accurate mail delivery on rural routes.
- Reduced missed deliveries by effectively navigating complex rural areas and addressing potential obstacles.
- Maintained a safe driving record while transporting mail to various rural locations, ensuring the safety of self and others on the road.
- Streamlined delivery efficiency with thorough route planning, optimizing time management and fuel consumption.
- Handled sensitive materials responsibly, adhering to strict confidentiality guidelines when delivering mail containing personal information.
- Managed challenging weather conditions effectively while maintaining consistent delivery schedules, demonstrating adaptability and commitment to the role.
- Conducted routine vehicle maintenance checks to minimize downtime due to mechanical issues or malfunctions.
- Performed cash handling duties accurately when collecting payments for postage due items or special services provided on assigned rural routes.
- Adhered to company policies regarding safety procedures and protocols during daily operations.
Cosmetology Instructor
Diamonds Cosmetology Colledge
3321 Loy Lake Rd, Sherman, TX
09.2020 - 09.2021
- Enhanced students'' practical skills by demonstrating and explaining various cosmetology techniques.
- Increased student pass rates on state licensing exams through comprehensive test preparation and review sessions.
- Developed engaging lesson plans that incorporated industry trends, resulting in a dynamic learning environment.
- Mentored aspiring cosmetologists to refine their skills and confidently pursue career opportunities in the field.
- Collaborated with fellow instructors to create innovative teaching strategies for improved student comprehension.
- Established strong rapport with students, fostering an open and inclusive learning atmosphere.
- Evaluated individual student progress by conducting regular assessments and providing constructive feedback.
- Prepared students for job interviews by conducting mock interviews and offering guidance on resume writing and portfolio development.
- Implemented hands-on learning experiences through practical demonstrations, resulting in increased student engagement and retention of material.
Cosmetology Instructor
Bella Cosmetology College
5150 A Wesley St . Greenville, Tx
05.1997 - 08.2020
- Enhanced students'' practical skills by demonstrating and explaining various cosmetology techniques.
- Increased student pass rates on state licensing exams through comprehensive test preparation and review sessions.
- Developed engaging lesson plans that incorporated industry trends, resulting in a dynamic learning environment.
- Evaluated individual student progress by conducting regular assessments and providing constructive feedback.
- Implemented hands-on learning experiences through practical demonstrations, resulting in increased student engagement and retention of material.
Owner
Abell Tax Solutions
804 Briggs Blvd E. Tawokoni ,Tx
01.1993 - 03.1998
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
No Degree - Small Business Operations And Tax Preperations
Liberty Tax Service
Los Angeles, CA06.1998
Cosmetology Instructor - Cosmetology Education
Touch of Class School of Cosmetology
Quinlan, TX04.1995
High School Diploma -
Greenville High School
Greenville, TX05.1988
Skills
- Product and Service Explanations
- Client Education
- Cosmetology
- Sales Expertise
- Reflective Listening
- Client Consultation
- QuickBooks Proficiency
- Administrative Procedures
- Product Upselling
- Continuing Education
- Salon Management
- Scheduling Appointments
- Anatomy
- Consultative Sales
- Scheduling
- Call Management
- Complaint Resolution
- Data Entry
- Account Updating
- Report Generation
- Data Collection
- Paperwork Processing
- Recordkeeping Strengths
- Microsoft PowerPoint
- Order Processing
- Sales Closing
- Call Center Experience
- Research
- Customer Relationship Management (CRM)
- Proofreading
- Order Fulfillment
- POS Systems Expert
- Business Growth and Retention
- Cost Control and Analysis
- Business Management and Development
- Operations Management
- Product Restocking
- Cash Register Operation
- Returns Processing
- Payment Collection
- Payment Processing
- Drawer Balancing
- Organizational Abilities
- Written and Verbal Communication
- Time Management Skills
Accomplishments
Won Awards in Retail Sales
Certification
Cosmetology Instructor , USPS Certified , Small Business Management
Timeline
Cosmetologist /Instructor
Great Clips Salon
10.2022 - Current
Rual Route Carrier
USPS
06.2021 - 10.2022
Cosmetology Instructor
Diamonds Cosmetology Colledge
09.2020 - 09.2021
Cosmetology Instructor
Bella Cosmetology College
05.1997 - 08.2020
Owner
Abell Tax Solutions
01.1993 - 03.1998
No Degree - Small Business Operations And Tax Preperations
Liberty Tax Service
Cosmetology Instructor - Cosmetology Education
Touch of Class School of Cosmetology
High School Diploma -
Greenville High School