Amie Farrell
Council Bluffs,IA
Summary
Experienced in providing exceptional care and attention to animals in a professional setting. Leveraging extensive knowledge of animal behavior and health. Dedicated to maintaining a safe and nurturing environment that promotes their well-being. Demonstrated ability to effectively manage daily tasks and ensure the overall welfare of all animals under supervision.
Overview
23
23
years of professional experience
Work History
Kennel Technician
Midlands Humane Society
04.2024 - Current
- Assist in training new staff members on kennel procedures, ensuring high standards of animal care are consistently maintained.
- Mix and administer special food formulas to individual animals based on unique dietary needs.
- Monitor animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Followed strict disease control protocols during cleaning tasks, minimizing risk of illness transmission among shelter population.
- Provided compassionate care for over 50 dogs and cats, ensuring their comfort and well-being during their stay.
- Reduced stress levels in animals by implementing structured play and exercise routines, promoting physical and mental well-being.
- Monitor animals for behavioral problems and signs of health issues and report to veterinary staff with any issues.
- Maintain clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
Head Cashier
Home Depot
05.2023 - 03.2024
- Supervised and mentored cashiers and lot associates, providing training and performance feedback
- Addressed customer concerns with professionalism, ensuring a positive shopping experience
- Promoted workplace safety by identifying and mitigating potential hazards
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
Guest Advocate
Target
10.2019 - 05.2023
- Delivered personalized service by addressing customer inquiries and assisting with product recommendations
- Promoted Target RedCard and mobile app features, enhancing customer convenience and loyalty
- Maintained a clean, organized environment while adhering to company policies and safety standards
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
Sales Associate, Animal Care
Petco
01.2017 - 09.2019
- Conducted regular health checks on live animals, adhering to veterinary care protocols.
- Provided expert advice to customers on pet care and recommended appropriate products
- Supported store operations, maintaining cleanliness and high customer service standards
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Performed cash, card, and check transactions to complete customer purchases.
Volunteer
S.O.L.A.S
01.2002 - 12.2003
- Supported animal welfare, caring for animals.
- Provided companionship and comfort to animals in need of extra love and attention.
- Monitored health of animals, reporting any issues to shelter staff for resolution.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Maintained clean, neat, and operational facilities to serve program needs.
Education
Veterinary Science
Metropolitan Community College
Omaha, NEVeternary Technology - Veternary Technology
Iowa Western Community College
Council Bluffs, IA04-2027
High School Diploma -
Thomas Jefferson High School
Council Bluffs, IA05-2003
Skills
- Leadership & Team Management
- Customer Service Excellence
- Veterinary Care Support
- Animal Care Records
- Staff Training & Development
- Conflict Resolution
- Safety & Compliance Standards
- Retail Operations & Merchandising
- Time Management & Organizational Skills
- Pet handling
- Positive attitude
- Highly Organized
- Listening skills
- Animal Care Equipment Operation
- Cooperative Animal Welfare
- Community service
- Basic animal care
- Sanitation protocols
- Expertise in Animal Welfare
Languages
English
Full Professional
Interests
- Volunteering
- Gardening
- Baking
- Animal Care
- Animal Welfare Advocacy
- I enjoy cooking for friends and family gatherings
- Bread Making
- Swimming
- Strategy Games
- Camping
- Cooking
- Music
Timeline
Kennel Technician
Midlands Humane Society
04.2024 - Current
Head Cashier
Home Depot
05.2023 - 03.2024
Guest Advocate
Target
10.2019 - 05.2023
Sales Associate, Animal Care
Petco
01.2017 - 09.2019
Volunteer
S.O.L.A.S
01.2002 - 12.2003
Veterinary Science
Metropolitan Community College
Veternary Technology - Veternary Technology
Iowa Western Community College
High School Diploma -
Thomas Jefferson High School