Amie Faulkenberg
Ellettsville,IN
Summary
Proven Customer Care Representative with a track record of enhancing customer satisfaction and retention for Horace Mann Insurance. Skilled in problem resolution and relationship building, adept at leveraging decision-making and active listening to exceed performance benchmarks. Demonstrates a commitment to improving service delivery, achieving significant account stability and profit growth.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Horace Mann Insurance
Springfield, IL
07.2023 - Current
- Prevented key account losses by researching discrepancies and correcting problems.
- Updated customer accounts, addresses and contact information within call management databases.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Offered additional products or services to enhance customer experience.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Customer Service Representative
EmployBridge
Bloomington, IN
01.2018 - 12.2022
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Managed candidate activity within Applicant Tracking System (ATS).
- Ensured compliance with federal, state, and local employment laws and regulations.
- Conducted reference and background checks on prospective employees.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Education
Associate of Applied Science - Emergency Medicine
Ivy Tech Community College of Indiana
Indianapolis, IN07-2015
Skills
- Inbound customer service
- Decision-making
- Problem resolution
- Time management
- Relationship building
- Customer relations
- First call resolution
- Call center experience
- Active listening
Timeline
Customer Care Representative
Horace Mann Insurance
07.2023 - Current
Customer Service Representative
EmployBridge
01.2018 - 12.2022
Associate of Applied Science - Emergency Medicine
Ivy Tech Community College of Indiana
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