Amie Flores
Grand Prairie,TX
Summary
Versatile loan processing professional specializing in customer relations. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
17
17
years of professional experience
Work History
Credit Specialist
Rasa Floors
10.2023 - Current
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
- Reduced risk exposure by conducting thorough credit analyses for new and existing clients.
- Enhanced credit department efficiency by implementing streamlined processes and procedures.
- Supported organizational change initiatives aimed at improving credit department capabilities and overall business performance.
- Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
- Verified application and account details to accurately asses credit and financial risks of potential clients.
- Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
- Updated client accounts with new information and verified data for informed credit approvals.
- Kept records of customers' charges and payments.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Managed account data and verified information with clients, past creditors and other involved parties.
MORTGAGE LOAN PROCESSOR
PenFed Credit Union
10.2016 - 04.2019
- Handled any conditions sent from underwriting departments
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process
- Worked with customers to answer questions, process transactions, and resolve issues
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws
BRANCH SERVICE REPRESENTATIVE
PenFed Credit Union
12.2015 - 10.2016
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints as quickly as possible
- Exhibited high energy and professionalism when dealing with clients and staff
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
OPERATIONS ASSISTANT
AAFES Federal Credit Union
08.2007 - 12.2015
- Managed day-to-day department operations with effective workflow coordination
- Solved problems timely and effectively, ensuring customer satisfaction
- Assisted operations manager with planning of routine operations and special projects
- Monitored and updated inventory levels and maintained accurate records of inventory
- Followed detailed directions from management to complete daily paperwork and computer data entry
- Promptly addressed customer inquiries and complaints to foster swift resolution
Education
Bachelor of Arts - Art
The University of North Texas
Denton, TexasHigh School -
Nimitz High School
Irving, TexasSkills
- Critical Thinking
- Lending Software Systems
- Legal Compliance
- Mortgage Lending Experience
- Loan Support
- Calm Under Pressure
- Prioritization
- Customer Service
- Problem-Solving Ability
- Computer Proficiency
- 10-Key
Timeline
Credit Specialist
Rasa Floors
10.2023 - Current
MORTGAGE LOAN PROCESSOR
PenFed Credit Union
10.2016 - 04.2019
BRANCH SERVICE REPRESENTATIVE
PenFed Credit Union
12.2015 - 10.2016
OPERATIONS ASSISTANT
AAFES Federal Credit Union
08.2007 - 12.2015
High School -
Nimitz High School
Bachelor of Arts - Art
The University of North Texas