Barb Flannery
Dealer Specialties
Middletown,Ohio
19
years of professional experience
Detail-oriented professional with over 18 years of experience in credit management. Skilled in documentation review and account resolution, consistently achieving successful outcomes through effective research and communication with clients. Committed to enhancing customer satisfaction and financial recovery.
Work History
Credit Specialist
18 Years 5 Months- Contacted dealers to recover overdue payments and resolve outstanding financial balances
- Researched documentation and entered valid credits for Management approvals
- Communicated with customers via phone calls, emails, or letters regarding late payments.
- Sets up realistic payment plans or settles accounts based on the customer's financial situation
- Uses databases and public records to find updated contact information for hard-to-reach individuals.
- Maintains detailed notes of all communications, payments, and account status updates.
- Clear, polite, and active listening skills to de-escalate tension
- Patience and persistence when handling difficult conversations or rejection.
Education
High School Diploma - Accounting And Business Administration
Skills
Research Payments
Collections management
Documentation review
Customer Service
Payment negotiation
Payment research
Early collections management
Portfolio management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
Timeline
Credit Specialist
Dealer Specialties
03.2008 - CurrentRead More
Texas Wesleyan University
High School Diploma from Accounting And Business Administration
Read More