Melissa Peterson
Kalama
Summary
Dynamic Credit Specialist with a proven track record at Wilcox and Flegel, adept at credit analysis and customer communication. Skilled in managing overdue accounts while delivering exceptional service. Recognized for meticulous attention to detail and a results-oriented approach, ensuring timely processing of credit applications and enhancing customer satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Credit Specialist
Wilcox and Flegel
03.2024 - Current
- Processes credit applications and evaluates business and consumer credit reports
- Sets up AR accounts for Commercial and Retail Accounts
- Communicates with customers regarding billing issues and other general inquiries and relate customer interaction with the sales and marketing department
- Provides proper documentation on conversations and actions taken on customer accounts
- Monitors and negotiates the collection of overdue customer accounts and aging balances
- Assists with collections and customer communication on past due balances
- Determines when action is needed (i.e
- Credit suspension or escalation)
- Supports month end statement printing and electronic submission, ensuring timeliness and accuracy of all customer payments and outstanding credit and debit memos at the director of the Credit Supervisor
- Month end finance charge billing
- Generates ‘Reminders’ at month end, based on the AR Aging report
- AR ‘hard copy’ statement printing and Outbox ‘electronic’ (fax & e-mail) submissions
- Month end uploads to Quadient / ‘hard copy’ CL invoices , AR statements, ‘Reminders’
Security Officer
Blueline Security Services
06.2022 - Current
- Ushering
- Answering questions
- Customer service
- Bag check
- ID check
Optician
Advanced Eye Care
11.2023 - 02.2024
- Review Physician's prescriptions and orders based on medical charts
- Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preferences
- Provide honest but compassionate feedback about aesthetic choices in frames
- Communicate with physician with questions or concerns about prescriptions and other eye-related issues
- Perform adjustments and repairs of eyewear
- Place optical orders with a general understanding of insurance benefits
Assistant/Junior Processor/Receptionist
Evergreen Home Loans
02.2020 - 05.2023
- Enter applications for home loans
- Order title insurance
- Assistant LOA with whatever task
- Keep a log of progression of loans
- Answer all calls
- Notary
- Order office supplies
- Request insurance quotes
- Prepare all documents and all duties as assigned
Assoc. Post-Closing Specialist- Temp
Boeing Employees Credit Union
10.2021 - 01.2022
- Verify Final Title Policies and Recorded Deeds of Trust to closing instructions
- Upload Final Title Policies and Recorded deeds of trust to the correct file
- Request error corrections from title companies
Escrow Assistant
Cowlitz County Title
06.2021 - 08.2021
- Assist Escrow Officer
- Communicate with client
- Prepare escrow documents
- Receipt in earnest money received
- Review purchase and sale agreement
- Make sure we have all documents so the loan can close
- Fund client's loans
Assistant – Temp.
Craig McReary Attorney
11.2020 - 03.2021
- Answer all incoming calls
- Schedule appointments
- Prepare legal documents
- Take payments
- Set up new client files
- Order office supplies
- Pick up and deliver documents to the clerk's office
Marketing Fulfillment Temp
Steelscape
11.2018 - 01.2020
- Fill and ship sample request for contractors and architects
- Cut, label and sleeve samples
- Build sample binders and brochures
District Court Clerk Specialist
Cowlitz County District Court
11.2018 - 08.2019
- Perform a variety of technical clerical work to support the functions of the District Court
- Assist the Judges in the execution of judicial duties
- Provide customer service to the public, legal community and state and local agencies
Branch Account Manager
One Main Financial
01.2016 - 11.2018
- Collect on delinquent loans
- Solicit new loans
- Take and process all loan applications
Teller/ Member Service Representative/ Branch Support/ Loan Processor
Fibre Federal Credit Union
10.2000 - 10.2015
- Perform a variety of financial/monetary transactions for members
- Provide prompt, courteous and friendly service
- Answer basic member questions related to all aspects of the credit union
- Balance teller cash drawer daily
- Open all types of accounts and offer various member services
- Treat each member or potential member in a courteous, friendly and professional manner
- Type, disburse and complete loan files
- Complete loan interviews
- Cross sell Credit Union Services
- ATM and Vault teller duties
- Aid branch personnel and the branch manager
- Open and close the branch
- Prepare and disburse loans
- Process all miscellaneous loan request
Education
High school diploma -
Mark Morris High School
06.1998
Skills
Skills
- Financial & Banking Skills: Banking, Financial Services, Escrow, Bank Secrecy Act, General Ledger Reconciliation, Balance Sheet Reconciliation, Accounting, Accounts Payable, Cash Handling, Cash Register, Loan Processing, Credit Analysis, Delinquent Loan Collection, Title Policies, Loan Applications
- Administrative & Clerical Skills: Clerical Experience, Administrative Experience, Typing and Ten Key Proficiency, Data Entry, File Management, Office Supply Management, Scheduling, Front Desk, Answering Calls, Mail Handling
- Customer Service & Communication Skills: Customer/Member Service, Interpersonal Skills, Communication Skills, Excellent Written and Oral Communication Skills, Client Support, Customer Communication, Conflict Resolution, Professional Demeanor
- Technical & Computer Skills: Computer Skills, Microsoft Excel, Microsoft Word, Microsoft Outlook, Windows, Technical Instructions
- Analytical & Problem-Solving Skills: Problem Solving, Analysis Skills, Analytical Skills, Research, Investigative Skills, Sound Judgement
- Organizational & Personal Skills: Organization, Organizational Skills, Time Management, Multitasking, Self-Motivated, Team Player, Dependable, Initiative, Strategic Thinking, Project Management, Results Oriented, Detail Oriented, Confidentiality, Continuous Learner, Adaptability
Sources and related content
Certification
notary license
- National Career Readiness Certificate (NCRC) Gold
References
References available upon request.
Timeline
Credit Specialist
Wilcox and Flegel
03.2024 - Current
Optician
Advanced Eye Care
11.2023 - 02.2024
Security Officer
Blueline Security Services
06.2022 - Current
Assoc. Post-Closing Specialist- Temp
Boeing Employees Credit Union
10.2021 - 01.2022
Escrow Assistant
Cowlitz County Title
06.2021 - 08.2021
Assistant – Temp.
Craig McReary Attorney
11.2020 - 03.2021
Assistant/Junior Processor/Receptionist
Evergreen Home Loans
02.2020 - 05.2023
Marketing Fulfillment Temp
Steelscape
11.2018 - 01.2020
District Court Clerk Specialist
Cowlitz County District Court
11.2018 - 08.2019
Branch Account Manager
One Main Financial
01.2016 - 11.2018
Teller/ Member Service Representative/ Branch Support/ Loan Processor
Fibre Federal Credit Union
10.2000 - 10.2015
High school diploma -
Mark Morris High School
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