Angela Esquivel
Salt Lake City
Summary
Results-driven Credit Specialist with a proven track record at Vive Financial, delivering tailored payment solutions and efficient dispute resolution. Highly skilled in credit analysis, documentation management, and regulatory compliance, with strong problem-solving and communication abilities that reduce risk and enhance customer satisfaction.
Overview
4
4
years of professional experience
Work History
Credit Specialist
Vive Financial
11.2022 - Current
- Improved customer satisfaction by resolving disputes promptly and providing personalized payment solutions.
- Ensured compliance with company policies and industry regulations through accurate documentation of all credit-related activities.
- Evaluated credit reports, references, insurance, and financial statements to determine appropriate credit limits for new accounts.
- Minimized risk exposure by performing in-depth credit analyses for both new and existing clients.
Virtual Receptionist
Davinci
10.2021 - 11.2022
- Delivered exceptional customer service by efficiently managing a high volume of inbound calls and directing inquiries to the appropriate departments.
- Ensured confidentiality by securely handling sensitive information during phone interactions and message intake.
- Strengthened internal communication by promptly relaying urgent messages and requests to relevant team members.
- Scheduled and organized appointments, ensuring timely coordination between clients and staff to optimize daily operations.
Education
High School Diploma -
Kearns High School
Kearns, UT05-2018
Skills
- Telephone and email etiquette
- Effective communication
- Credit analysis
- Documentation management
- Use of Credit Software
- Problem-Solving
- Data Entry & Research
- Time management and multitasking
- Adaptability to new tools and processes
- Data entry
- Investigations
Timeline
Credit Specialist
Vive Financial
11.2022 - Current
Virtual Receptionist
Davinci
10.2021 - 11.2022
High School Diploma -
Kearns High School
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