Cassidy Rocha
Central National Bank
Waco,TX
5
years of professional experience
I'm a hardworking employee and hands-on employee who is always willing to learn to new things. Once I commit to something, I go above and beyond to get the job done. I enjoy working with my coworkers, building strong relationships, and being part of a team.
Work History
Credit Specialist
5 Months- Reviewed financial information to determine creditworthiness and recommend loan approvals.
- Collaborated with underwriting team to resolve discrepancies in loan documentation.
- Conducted regular audits of credit files for accuracy and adherence to regulations.
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
- Managed additional responsibilities by filling in for unavailable supervisors to maintain smooth operations.
Teller
3 Years 5 Months- Delivered exceptional customer service by addressing inquiries and resolving account issues promptly.
- Maintained accurate cash drawer and balanced daily transactions to ensure financial integrity.
- Processed customer transactions efficiently using point-of-sale systems and cash management tools.
- Assisted in training new tellers on operational procedures and best practices for customer engagement.
- Monitored and reported suspicious activities to maintain security protocols and uphold regulatory standards.
Teller
1 Year 1 Month- Led initiatives to streamline workflows, resulting in improved service delivery and enhanced customer satisfaction levels.
- Implemented process improvements to enhance transaction efficiency and reduce wait times for customers.
- Collaborated with team members to achieve monthly performance goals while ensuring compliance with bank regulations.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
High School Diploma
Skills
Communication etiquette
Effective communication
Attention to detail
Excellent math skills
Problem-solving
Organizational skills
Multitasking Abilities
Dependable and responsible
Flexible and adaptable
Multitasking
Telephone and email etiquette
Financial analysis
Interests
Learning new cooking techniques and expanding my culinary skills.
Passionate about balancing physical health with mental and emotional wellness.
Enjoy hobbies that combine physical activity with outdoor exploration.
Road Trips
Reading
Fashion and Style
Swimming
Timeline
Credit Specialist
Central National Bank
04.2026 - CurrentRead More
Teller
Central National Bank
11.2022 - 04.2026Read More
Teller
First Convenience Bank
09.2021 - 10.2022Read More
University High School
High School Diploma
Read More