Amie Harmon
AURORA,CO
Summary
Results-oriented Account Manager experienced in driving account growth and enhancing customer satisfaction. Achieved significant improvements in client relations through market trend analysis and process optimization. Focused on delivering tailored solutions that meet diverse client needs.
Overview
23
23
years of professional experience
Work History
Account Manager
Redi Carpet Sales Powered by HD Supply
04.2015 - 09.2026
- Developed tailored solutions to meet diverse client needs, driving increased sales opportunities.
- Developed and managed relationships with key clients to drive account growth.
- Collaborated with cross-functional teams to ensure seamless service delivery and customer satisfaction.
- Analyzed market trends and competitor strategies to identify new business opportunities.
- Trained and mentored junior sales staff, fostering a collaborative team environment.
- Utilized CRM software to track sales performance and forecast future revenues accurately.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Monitored market activity and quoted pricing to maintain healthy profit margins.
- Managed portfolio of 60 accounts totaling $3,000,000 in sales.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Anticipated clients' needs by staying in touch on a regular basis.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Implemented process improvements that reduced turnaround times for customer inquiries and orders.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
General Manager
Redi Carpet Sales of Colorado
05.2003 - 04.2015
- Developed and implemented budget management processes to optimize resource allocation.
- Streamlined inventory control systems, reducing excess stock and improving turnover rates.
- Led operational strategies to enhance workflow efficiency across multiple departments.
- Mentored and trained staff, fostering a culture of continuous improvement and accountability.
Education
Associate of Arts - Culinary
Colorado Institute of Arts
Denver, CO05-1999
Skills
- Teamwork and collaboration
- Customer service
- Sales development
- Goals and performance
- Account management
- Client relations
Timeline
Account Manager
Redi Carpet Sales Powered by HD Supply
04.2015 - 09.2026
General Manager
Redi Carpet Sales of Colorado
05.2003 - 04.2015
Associate of Arts - Culinary
Colorado Institute of Arts