Amie Hatlovic

In addition to Senior duties......

• Cross-train existing employees to maximize team agility and performance.
• Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Accomplished multiple tasks within established timeframes.
• Collaborate with other department managers on improving client experience and processes
• Maximized performance by monitoring daily activities and mentoring team members.
• Evaluate employee performance and conveyed constructive feedback to improve skills.
• Recruit, interview and hire employees and implemented training program to promote positive feedback and engagement.
• Plan monthly team meetings and quarterly Department meetings.
• Maintain 52 clients for benefits renewals.
• Lead open enrollment and employee educational meetings.
• Report to the Chief Benefits Officer.

• - Educate GMS clients prior to renewal to review plan usage, trends, and claims that drive the renewal.
• - Handle 6-month Utilization Report meetings with clients.
• - Assist the Manager with training a new Benefit Account Manager or other Benefit Account Managers with in depth questions.
• - Assist with keeping renewal materials up to date and create new materials, as needed.
• - Act as the Benefits contact within large client organizations. Respond and handle all employee requests as it relates to the Benefit function.
• - Initiate quoting process with clients. Collect, organize, and submit information to quoting underwriting team.
• - Prepare renewal package for GMS blocks of business and create the renewal proposal package, including client specific reporting and recommended changes to the current offering.
• - Present benefits package to client; explain plan designs and options for plan adjustments while making recommendations on changes.
• - Develop and conduct informational and enrollment meetings with client and their employees to explain healthcare plan which could include new hire benefit meetings.
• - Maintain client/GMS relationship to attain client retention through quality service.
• - Keep record of client interactions by recording details of meetings and conversations.
• - Perform all other duties as assigned. (Duties may vary depending on client and team needs)

• -Type invoices, receipts, filing of office documents, managing clients’ records bookkeeping, customer service and coordinate meetings.
• Reference contact: Douglas Hatlovic (440) 796-0707
• Prepared and edited documents to produce precise, accurate and professional communication.
• Reviewed files, records and other documents to obtain information to respond to requests.

• -Described product to customers and accurately explained details and care of merchandise.
• -Recommended, selected, and help locate and obtain out-of-stock product based on customers requests.
• -Processed daily invoices and billed renewed invoices to clients.
• -Conducted weekly meetings with manager or owner to discuss interior business displays, including store window presentations and jewelry cases.
• -Maintained cleanliness and presentation of store.
• -Stocked and rotated inventory regularly.
• -Organized the store by returning all merchandise, tools, office equipment and catalogs to proper place.
• -Kept all daily and monthly records up to date and legible.
• -Earned managements trust by serving as key holder responsible for opening and closing store and making nightly bank deposits.