Amie Hollifield
Fort Mill,SC
Summary
Resourceful, task-driven associate with a versatile skill set developed through years of experience in customer service and sales/management support. Able to multitask and remain highly organized while providing high-level support. Adept at crafting quality, high-impact reports, and presentations. Strong analytical skills with a penchant for being proactive while anticipating and meeting needs.
Overview
25
25
years of professional experience
Work History
Sales Support Associate
Guardian Life
Charlotte, NC
03.2017 - Current
- Manage RGO general email box on all inquiries and redirect accordingly.
- Maintain electronic and paper file systems.
- Perform general office maintenance including maintain/service office equipment, order office supplies and promotional items, restock and organize shelves and package outgoing mail and shipments.
- Maintain system records for brokers and clients.
- Manage broker firm and producer changes as they relate to AOR changes, broker firm mergers and acquisitions, block transfers, etc.
- Assist with travel arrangements and submit expense reports for the management team and large market sales rep.
- Create and run various routine and adhoc reports from multiple data sources (Tableau, Salesforce, etc.) for management and sales/service.
- Create agendas and presentations as needed for meetings for the sales and management team.
- Assisted higher level officers within my region when needed with day-to-day tasks and reporting.
- Backup MCM when out of the office.
Field Coordinator
Unum
Charlotte, NC
12.2013 - 03.2017
- Responsible for day-to-day operations of the office - phones, emails, maintaining supply levels, processing facility requests.
- Administrative support activities - agendas, presentations, and other correspondence on behalf of the Management Team.
- Support expense management needs by analyzing monthly spreadsheets and reviewing expense reimbursement reports.
- Coordinate meetings, teleconferences, travel arrangements, organize broker/client events and create/compile meetings materials for management and the Client Management Team.
- Gather, compile and/or develop various operating reports.
- Schedule meetings, secure room/equipment, create meeting materials for Management and Client Management Teams.
Customer Service Manager
SnapAV
Charlotte, NC
04.2012 - 10.2013
- Manage RGO general email box on all inquiries and redirect accordingly.
- Answer phones and deal with customer product questions and complaints.
- Place purchase orders via phone, fax, and email.
- Issue RA #’s and PIR’s for products being returned and defective products.
- Deal with all shipping concerns on orders and work closely with FedEx.
- Do weekly and monthly reporting for all accounts.
- Update outside sales teams calendar appointments and contacts.
Customer Service Team Lead
SnapAV
Charlotte, NC
01.2011 - 07.2012
Customer Service Representative
SnapAV
Charlotte, NC
08.2008 - 01.2011
Office Manager
Ace Mortgage Funding, LLC
Charlotte, NC
08.2005 - 08.2008
- Handle all payroll, benefit, and helpdesk issues.
- Compliance all closed and turndown files to meet company and state guidelines.
- Answer phones and deal with customer questions and complaints.
- Interview, hire, train, write up and terminate administrative associates as needed.
- Order all office supplies, coffee orders, etc...
- Research and pay all needed invoices for vendors as they come in and monthly.
- Take care of misc. tasks for AVP’s in an efficient and timely fashion.
Customer Service Clerk
Ashley Furniture
Charlotte, NC
02.2005 - 07.2005
- Assist customers to resolve issues and concerns via phone or in person.
- Perform basic office tasks including inventory.
- Key in daily sales and ordering of products.
- Created all floor tags and signs.
- Processed customers credit to get them approved.
Customer Service Clerk
Harris Teeter
Charlotte, NC
06.2001 - 02.2005
- Assist customers to resolve issues and concerns via phone or in person.
- Open and close all cash and sales transactions, count drawers at end of day and handled all deposits.
- Train new associates on policies and procedures.
- Manage and assist cashiers and baggers as needed.
- Monitor the front end to ensure everyone is on task at all times.
Education
Business Systems Administration Diploma -
ECPI College of Technology
Charlotte, NCSkills
- Microsoft Office suite
- Teams
- Adobe suite
- Salesforce
- Tableau
- SharePoint
- OTTO
- GAND
- Panorama
- Simon
- Oracle
- SailPoint
- GCRS
- Guardian Anytime
- Typing
- 10 key
- Problem solving
- Decision making
- Stress management
- Verbal communication
- Written communication
Accomplishments
Top Contributor received # of years
Timeline
Sales Support Associate
Guardian Life
03.2017 - Current
Field Coordinator
Unum
12.2013 - 03.2017
Customer Service Manager
SnapAV
04.2012 - 10.2013
Customer Service Team Lead
SnapAV
01.2011 - 07.2012
Customer Service Representative
SnapAV
08.2008 - 01.2011
Office Manager
Ace Mortgage Funding, LLC
08.2005 - 08.2008
Customer Service Clerk
Ashley Furniture
02.2005 - 07.2005
Customer Service Clerk
Harris Teeter
06.2001 - 02.2005
Business Systems Administration Diploma -
ECPI College of Technology