Amie Jensen
Independence,MO
Summary
Dedicated retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Create lasting and memorable customer experiences with each client to ensure brand loyalty with expert knowledge and trust.
Overview
21
21
years of professional experience
Work History
Multi-Brand Ambassador
Ulta
Kansas City, MO
01.2024 - 01.2025
- Developed and executed brand strategies to enhance market presence and consumer engagement.
- Coordinated promotional events and product launches, increasing brand visibility and customer interaction.
- Trained and mentored new team members on brand messaging and customer service best practices.
- Conducted market research to identify trends, informing strategic decisions for brand positioning.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Delivered memorable experiences at trade shows through expert knowledge of products, engaging booth design, and compelling interactions with attendees.
MAC Counter Manager
Estée Lauder
Overland Park, KS
03.2021 - 08.2023
- Organized sale events and created eye-catching product displays to attract customers to counter.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
- Facilitated strategies to present and sell merchandise through regular product demonstrations.
- Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
- Performed daily department re-merchandising, price markdowns and merchandise transfers.
- Operated cash register to accurately complete customer financial transactions.
- Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
- Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
MAC Artist/Sales Associate
Estée Lauder
Independence, MO
12.2008 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
Lancome Sales Associate
Macys Department Store
Manhattan Beach, CA
04.2004 - 08.2008
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Communications
Blue River Community College
Skills
- Event Planning
- Manage Employees
- POS Terminal Operation
- Retail Security
- Adaptable to Changing Demands
- Handling Complaints
- Customer Inquiries
- Product Knowledge
- Staff Coaching and Training
- Merchandise Display
- Originality and Creativity
- Customer Engagement
- Organize Inventory
- Cash Handling and Reconciliation
- Merchandise Promotion and Display
- Retail Industry Experience
- Customer Assistance
- Customer Loyalty
Timeline
Multi-Brand Ambassador
Ulta
01.2024 - 01.2025
MAC Counter Manager
Estée Lauder
03.2021 - 08.2023
MAC Artist/Sales Associate
Estée Lauder
12.2008 - 02.2021
Lancome Sales Associate
Macys Department Store
04.2004 - 08.2008
Communications
Blue River Community College