Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Amie K. Goins

Wichita Falls,TX

Summary

Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude, focused on contributing to company success. Results-oriented professional with a passion for building relationships and driving business growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Office Manager

Flowermarket Farms and Campground
Wichita Falls, TX
02.2018 - Current
  • Streamlined flower shop operations by overseeing retail sales and procurement processes.
  • Consulted clients to create tailored flower arrangements that met specific needs.
  • Organized workshops and glamping events to boost customer engagement.
  • Coordinated seed and flower orders, ensuring timely delivery services.
  • Executed administrative tasks, including financial record-keeping and payment processing.
  • Generated profit/loss reports to assess business performance effectively.
  • Submitted tax forms to maintain compliance with regulations.
  • Recruited staff to enhance service quality and support shop activities.

Health Insurance Customer Service Representative Tier 2 / Trainer

Kaiser Permanente
, Remote
09.2022 - 03.2025
  • Resolved inquiries and issues for Kaiser Permanente members promptly and effectively.
  • Managed account details, ensuring accuracy in case management and member interactions.
  • Facilitated inbound and outbound calls regarding health plans, benefits, claims, and eligibility.
  • Educated members on service agreement features and processed modifications to existing plans.
  • Handled payments and refunds accurately while adhering to medical coding standards.
  • Maintained comprehensive knowledge of Kaiser Permanente policies and procedures.
  • Monitored interactions with members, documenting all cases per company guidelines.
  • Identified process improvement opportunities and communicated suggestions to management.

ESL VIPKID Teacher

VIPKid
, Republic of China
08.2018 - 09.2024
  • Teaches the English Language Proficiency Standard Course of Study, instructs pupils in a classroom in accordance with approved methods of language instruction, utilizing the course of study adopted by the Board of Education, and other appropriate learning activities.
  • Creates a classroom environment that is conducive to learning and appropriate to the maturity and interests of the students.
  • Establishes and maintains standards of student behavior needed to achieve a functional learning atmosphere in the classroom.
  • Evaluates students’ academic and social growth, keeps appropriate records, and prepares progress reports.
  • Communicate with parents through conferences and other means to discuss student’s progress and interpret the school program. Make provisions for being available to students and parents for education-related purposes outside the instructional day when required or requested to do so under reasonable terms.

Owner/Operator

Be Our Guest Creative Outlet
Wichita Falls, TX
03.2013 - 02.2018
  • Instruction
  • Hospitality
  • Book spaces needed by clients.
  • Inventory control
  • Set up workshops and teach workshops
  • Ensure that the equipment is in working order before and after use.
  • Liaise with engineers that may be needed for clients' projects.
  • Create attractive and effective marketing campaigns for the studio.
  • Prepare invoices for clients.
  • Book cleaning services as needed.
  • Plan, book and teach summer camps for underprivileged children

Education

College in Business -

Midwestern State University
Wichita Falls, TX
05.1995

Skills

  • Office Management
  • QuickBooks
  • Accounts Payable
  • Bookkeeping
  • Personal Assistant Experience
  • Microsoft Outlook
  • Accounts Receivable
  • Payroll
  • Administrative Experience
  • Management
  • Event Planning
  • Retail Sales
  • Microsoft Excel
  • Human Resources
  • Data Entry
  • Typing
  • Microsoft Office
  • Phone Etiquette
  • Purchasing
  • English
  • Floral Design
  • Teaching
  • Classroom Management
  • Tutoring
  • Public Speaking
  • Writing Skills
  • Microsoft PowerPoint
  • Marketing
  • Presentation Skills
  • Curriculum Development
  • Research
  • Profit & Loss
  • Merchandising
  • Leadership
  • Product knowledge
  • Lesson planning
  • Classroom management
  • Student assessment
  • Curriculum development
  • ESL instruction

Certification

TESOL Certification

Languages

English - Expert

Timeline

Health Insurance Customer Service Representative Tier 2 / Trainer

Kaiser Permanente
09.2022 - 03.2025

ESL VIPKID Teacher

VIPKid
08.2018 - 09.2024

Office Manager

Flowermarket Farms and Campground
02.2018 - Current

Owner/Operator

Be Our Guest Creative Outlet
03.2013 - 02.2018

College in Business -

Midwestern State University

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