Amie Ploszewski
Newport
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
17
17
years of professional experience
Work History
School Bus Aide
First Student (Airport School District)
Carleton
03.2025 - Current
- Kept accurate records of student ridership data including pick-up and drop-off locations.
- Ensured that seating arrangements were safe and orderly at all times.
- Accurately recorded attendance information during each trip.
- Assisted students with getting on and off the bus safely.
- Adhered to local district policies and procedures related to student transportation safety.
- Provided support to students with special needs in a respectful manner.
- Notified administration of any incidents or accidents involving the bus or its passengers.
- Maintained order and discipline among passengers at all times.
- Responded to emergency situations in a timely manner according to established procedures.
- Monitored student behavior while on the bus and enforced appropriate conduct.
- Helped secure wheelchairs, walkers, backpacks. for safe transport of students with disabilities.
- Updated attendance logs for daily routes.
- Assisted students with physical and mental limitations to safely get on and off bus.
- Supervised safe and orderly entry and exit of bus riders and physically assisted those with special needs.
Medical Receptionist
Farah Podiatry
Trenton
01.2022 - 03.2025
- Ordered office supplies as needed to maintain inventory levels.
- Greeted and checked in patients, updating patient information in computer system.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered phones promptly and directed calls appropriately.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Processed patient payments and scanned identification and insurance cards.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Protected patients by observing strict HIPAA guidelines.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and confirmed patient appointments and consultations.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Student
Dorsey College
Woodhaven
09.2020 - 01.2022
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Provided guidance and support to fellow students on academic issues.
- Gave presentations on current topics relevant to the curriculum.
- Engaged in classroom discussions, demonstrating critical thinking skills.
- Completed assigned readings and homework, enhancing understanding of subject matter.
- Managed time effectively to balance academic, extracurricular, and personal responsibilities.
Dispatcher
Dickinson Fleet Services
Indianapolis
04.2018 - 01.2020
- Verified driver credentials prior to assigning them a route or task.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Maintained logs of all incoming calls and assigned tasks.
- Address problems and suggest solutions.
- Contact vendors for purchase order numbers to get paid for
Services - Dispatch orders to mobile technicians.
- Track and update calls after technicians have finished calls
- Receiving and answering emergenc and non-emergency
breakdown calls for semis and semi trailers
Dispatcher
Fleet Enterprises
Troy
02.2008 - 03.2018
- Verified driver credentials prior to assigning them a route or task.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch.
- Address problems and suggest solutions.Assess situations and prioritize calls.
contact vendors for purchase order numbers to get paid for
services. Filling out invoices for drivers and vendors
Disparch orders to our mobile technicians.
Track and update calls.
Contact Vendors and inform them of repairs and
Logging incoming/ outgoing calls to and from vendors.
Education
Some College (No Degree) - Medical Administration
Dorsey
Woodhaven, MichiganSkills
- Patient scheduling
- Electronic health records
- HIPAA compliance
- Insurance verification
- Office administration
- Data entry
- Customer service
- Time management
- Communication skills
- Organizational skills
- Attention to detail
- Problem solving
- Effective communication techniques
Timeline
School Bus Aide
First Student (Airport School District)
03.2025 - Current
Medical Receptionist
Farah Podiatry
01.2022 - 03.2025
Student
Dorsey College
09.2020 - 01.2022
Dispatcher
Dickinson Fleet Services
04.2018 - 01.2020
Dispatcher
Fleet Enterprises
02.2008 - 03.2018
Some College (No Degree) - Medical Administration
Dorsey