Amie Price
Norman,OK
Summary
Poised, well-rounded individual with well-developed skills resulting from career spanning many years working in the Automotive Industry. Decisive multi-tasker with drive to take on new opportunities with a reputable organization with the hopes of expanding my skill set.
Overview
7
7
years of professional experience
Work History
Service Advisor
Bob Moore Subaru
Oklahoma City, OK
12.2023 - 07.2024
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Resolved customer complaints in an efficient and courteous manner.
- Prepared invoices for services rendered and collected payments from customers.
- Developed strong relationships with customers by providing exceptional customer service.
Education Assistant
Bledsoe County Schools
Pikeville, TN
08.2022 - 04.2023
- Assist faculty with classroom instruction, reading, assignments, and activities
- Conference with students individually or in small groups and helped children who needed extra support to complete tasks
- Prepared materials for special needs classes, including visual aids and worksheets.
- Clearing away materials and equipment after lessons and keeping the classroom tidy
- Support teachers in managing class behavior.
Service Advisor
Mercedes-Benz Of Miami
Miami, Florida
04.2022 - 07.2022
- Greet customers and listen to their concerns to better consult with technician regarding necessary repairs and possible alternatives to expensive repairs
- Use knowledge of products and services to sell or provide in-depth information about available parts and service options to customers
- Answer questions about service outcomes, scheduling and booking appointments, vehicle drop off, and vehicle pick up
- Provide customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their vehicle
- Ensure all details on services rendered and costs are related to the customers understanding and processing payments.
Retention Specialist
Cox Communications
Oklahoma City, Oklahoma
08.2020 - 07.2021
- Responsible for creating an excellent first impression over the phone to retain customers who are considering downgrading or disconnecting service, listening to their concerns and steering them toward solutions
- Enlighten and educate customers on such details as features, offerings, billing, charges and product value
- Up-sell, cross-sell, and negotiate pricing with new discount opportunities while following company guidelines
- Masterfully manage transactions and have expert knowledge on services, processes and competition.
Internet Sales Manager
Mercedes-Benz of Oklahoma City
Oklahoma City, OK
01.2017 - 12.2019
- Responsible for inbound internet sales inquiries and establishing a relatable relationship with every customer in a respectful, productive demeanor regardless of the circumstances
- Execute positive information relating to the client’s needs and provide them with details to help build rapport in helping them make an informed decision
- Conduct daily reports focusing on current sales, appointments, missed opportunities and sales goals
- Integrated third-party applications into the company's websites such as CRM software or analytics tools.
- Consistently followed up with 40-70 prospects per day including a minimum of 50 calls, 70 emails and 50 texts
Education
OSU/OKC
05.2020
UNIVERSITY OF OKLAHOMA
01.2009
Skills
- 15 years of sales and customer service experience
- Passionate listener and effective communicator
- Ability to adapt quickly and transfer communication skills to a variety of people and situations
- A life long supply of patience
References
- DAVID BURKHART 405-209-9977
- COREY RUCKER 580-916-8639
- TONY BRITT 423-598-8894
Timeline
Service Advisor
Bob Moore Subaru
12.2023 - 07.2024
Education Assistant
Bledsoe County Schools
08.2022 - 04.2023
Service Advisor
Mercedes-Benz Of Miami
04.2022 - 07.2022
Retention Specialist
Cox Communications
08.2020 - 07.2021
Internet Sales Manager
Mercedes-Benz of Oklahoma City
01.2017 - 12.2019
OSU/OKC
UNIVERSITY OF OKLAHOMA
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