Amiee Lybrand
Virginia Beach
Summary
Experienced collections professional with high standard for achieving results. Proven track record in debt recovery, account management, and customer communication. Strong focus on team collaboration and adaptability to changing needs. Reliable problem-solver with keen understanding of financial systems and regulations.
Overview
26
26
years of professional experience
Work History
Servicing & Collections Representative
Tidewater Finance
Chesapeake, VA
12.2008 - Current
- Managed customer accounts to facilitate timely collections and minimize delinquencies.
- Developed effective communication strategies to enhance customer engagement and resolve payment disputes.
- Analyzed account data to identify trends and improve collection processes for higher efficiency.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Handled 64 outbound and inbound calls daily with goal of collecting owed debt.
Senior Collector Representative
Consumer Portfolio Services
Chesapeake, VA
08.2000 - 08.2008
- Led initiatives to enhance collection processes, improving efficiency and reducing delinquency rates.
- Implemented best practices for compliance with federal regulations, ensuring adherence across operations.
- Provided exceptional customer service while resolving disputes or concerns related to billing issues or overdue payments.
- Established strong working relationships with clients by demonstrating empathy, professionalism, and commitment to finding mutually satisfactory resolutions.
- Maintained strict compliance with federal regulations, ensuring the protection of consumer rights and upholding ethical practices within the organization.
Education
High School Diploma -
Murry Bergtraum HS For Business Careers
New York, NY06-1989
Skills
- Goal-oriented
- Skip tracing
- Financial analysis
- Debt recovery
- Customer location
- Negotiation skills
- Automated dialer experience
- Regulatory compliance
- Policy guidelines
- Decision-making
- Team collaboration
- Active listening
- Telephony systems
Timeline
Servicing & Collections Representative
Tidewater Finance
12.2008 - Current
Senior Collector Representative
Consumer Portfolio Services
08.2000 - 08.2008
High School Diploma -
Murry Bergtraum HS For Business Careers