Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Francisco Lopez

Colorado Springs,Colorado

Summary

Proven leader and bilingual team player, adept in critical thinking and problem-solving, honed across roles from SWBC to U.S. Army Active Duty. Excelled in high-pressure situations, enhancing team efficiency and customer loyalty through active listening and empathetic dispute resolution. Skilled in time and task management, consistently achieving goals and driving innovation in reconnaissance strategies.

Overview

12
12
years of professional experience

Work History

Auto Pilot Collections Representative

SWBC
10.2019 - 06.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Established relationships with customers to encourage payment of delinquent accounts with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Analyzed customer financial records to determine appropriate payment plan.

Mechanical Insulator

Texas Mechanical Insulation LLC
07.2019 - 09.2019
  • Filled tight spaces like attics and walls with loose or foam insulation materials based on building code standards.
  • Carefully evaluated blueprints and work plans to make accurate cuts and prepare correctly-sized pieces for specific installation requirements.
  • Identified ideal insulation materials, installation methods and supply requirements to meet project needs.
  • Prepared surfaces for insulation with help of adhesives, cement and other compounds.
  • Completed projects on time and within budget by effectively coordinating with team members and adhering to project schedules.

Concrete Cutter Technician

Independent Concrete Cutter Corp.
03.2018 - 01.2019
  • Maintained optimal functionality of equipment with routine inspections, cleaning, and repairs as needed.
  • Reduced material waste by meticulously measuring and marking concrete surfaces before cutting operations.
  • Enhanced safety on job sites by diligently following proper cutting techniques and equipment maintenance procedures.
  • Contributed to team success by providing expertise in a variety of concrete cutting methods, including wall sawing, core drilling, and wire sawing.
  • Collaborated with project managers to ensure accurate execution of designs, resulting in high-quality finished products.

Infantry Squad Leader

U.S. Army Active Duty
01.2014 - 03.2018
  • Managed logistical requirements for the squad, ensuring appropriate equipment allocation and maintenance schedules were followed.
  • Maintained a high level of discipline and professionalism in the squad, leading by example at all times.
  • Improved squad performance by implementing rigorous training and evaluation methods.
  • Mentored junior soldiers on career progression opportunities within the Infantry field, providing guidance on promotion paths and required qualifications for advancement.
  • Identified issues between soldiers and successfully resolved problems through active listening and interpersonal communication.

Infantry Fire Team Leader

U.S. Army Active Duty
09.2011 - 12.2013
  • Responded to emergencies with speed, efficiency, and knowledgeable assistance.
  • Led successful missions by conducting thorough pre-mission briefings and ensuring team members understood objectives.
  • Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
  • Trained new infantry soldiers on standard operating procedures.
  • Oversaw maintenance and repair of weapons and equipment to preserve operational readiness.

Infantry Scout Observer

U.S. Army Active Duty
06.2009 - 08.2011
  • Evaluated emerging technologies for integration into future reconnaissance strategies, driving innovation within the field.
  • Improved team efficiency through meticulous planning and coordination of reconnaissance missions.
  • Maintained high levels of physical fitness to meet the demanding requirements of challenging recon missions in diverse environments.
  • Enhanced mission success by conducting extensive reconnaissance and surveillance operations.
  • Supported command decision-making processes with timely and relevant intelligence assessments.

Education

Bachelor of Science - Architecture

University of Colorado Denver
Denver, CO
05.2025

Skills

  • Bilingual
  • Time and Task Management
  • Critical Thinking
  • Problem-solving abilities
  • Active Listening
  • Call center experience
  • Goal-Oriented
  • Team Player

Languages

Spanish
Native or Bilingual

Timeline

Auto Pilot Collections Representative

SWBC
10.2019 - 06.2021

Mechanical Insulator

Texas Mechanical Insulation LLC
07.2019 - 09.2019

Concrete Cutter Technician

Independent Concrete Cutter Corp.
03.2018 - 01.2019

Infantry Squad Leader

U.S. Army Active Duty
01.2014 - 03.2018

Infantry Fire Team Leader

U.S. Army Active Duty
09.2011 - 12.2013

Infantry Scout Observer

U.S. Army Active Duty
06.2009 - 08.2011

Bachelor of Science - Architecture

University of Colorado Denver

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Francisco Lopez