Zorina Loo Medina

• Managed high-volume collections efforts to reduce outstanding accounts receivable.
• Developed strategies for effective communication with clients to resolve payment discrepancies and balance resolution
• Educated customers and negotiate payment options.

• Advanced patient advocate for Intermountain Healthcare, resolving billing and service concerns while guiding patients through coverage and financial assistance.
• Translated statements, EOBS, and policies into clear guidance;
• Investigated denials and balance discrepancies, corrected registration/authorization errors, and initiated appeals when appropriate.
• Work on insurance denials and contact insurance companies to resolve claims that are not paid in a timely manner.
• Review EOB performing account follow-up and escalate any identified issues to the appropriate area for review and response to expedite claim resolution.
• Identify problem accounts and escalate as appropriate. Maintaining detailed records on the account
• Maintain compliance and Quality of care standards
• Work with insurance patients and guarantors to resolve payer requests and discrepancies to promptly resolve pending claims.
• Facilitated communication between healthcare providers and patients to enhance care experience.

• Supported patients with billing inquiries, financial assistance education, and account resolution while delivering compassionate collections and accurate payment processing.
• Explained statements, charges, and Financial Assistance programs; established payment plans per policy.
• Contacted patients regarding pastdue balances; negotiated arrangements and monitored accounts through resolution.
• Processed payments via mail, phone, and online; balanced daily batches and maintained PCI/HIPAA compliance.
• Documented all interactions and escalated complex issues to appropriate teams for timely followup.
• Consistently met quality and productivity KPIs in a highvolume environment.

• Supported procurement and inventory operations through accurate data entry and document management.
• Entered purchase orders, invoices, and pricing updates; verified vendor terms and item master accuracy.
• Coordinated document scanning and indexing; trained team members on standards for image quality and metadata.
• Researched pricing and sourced new products; liaised with buyers and suppliers to resolve discrepancies.
• Performed cycle counts and reconciled variances; produced inventory and ad-planning reports for sales management.

High school diploma or GED

• 3.5 GPA