Zorina Loo Medina

• Managed high-volume collections efforts to reduce outstanding accounts receivable.
• Developed strategies for effective communication with clients to resolve payment discrepancies and balance resolution
• Educated customers and negotiate payment options.

• Advanced patient advocate for Intermountain Healthcare, resolving billing and service concerns while guiding patients through coverage and financial assistance.
• Translated statements, EOBS, and policies into clear guidance;
• Investigated denials and balance discrepancies, corrected registration/authorization errors, and initiated appeals when appropriate.
• Work insurance denials and contact insurance companies to resolve claims that are not paid in a timely manner.
• Review EOB performing account follow-up and escalate any identified issues to the appropriate area for review and response to expedite claim resolution.
• Identify problem accounts and escalate as appropriate. Maintaining detail records on the account
• Maintain compliance and Quality of care standards

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• Work with insurance patients and guarantors resolve payer requests and discrepancies to promptly resolve pending claims.

• Supported patients with billing inquiries, financial assistance education, and account resolution while delivering compassionate collections and accurate payment processing.
• Explained statements, charges, and Financial Assistance programs; established payment plans per policy.
• Contacted patients regarding pastdue balances; negotiated arrangements and monitored accounts through resolution.
• Processed payments via mail, phone, and online; balanced daily batches and maintained PCI/HIPAA compliance.
• Documented all interactions and escalated complex issues to appropriate teams for timely followup.
• Consistently met quality and productivity KPIs in a highvolume environment.

• Supported procurement and inventory operations through accurate data entry and document management.
• Entered purchase orders, invoices, and pricing updates; verified vendor terms and item master accuracy.
• Coordinated document scanning and indexing; trained team members on standards for image quality and metadata.
• Researched pricing and sourced new products; liaised with buyers and suppliers to resolve discrepancies.
• Performed cycle counts and reconciled variances; produced inventory and ad-planning reports for sales management.

• Oversaw inventory control and stockroom operations; supervised a team to ensure on-time receiving, stocking, and accuracy.
• Directed daily workload, scheduling, and training for stock associates.
• Managed receiving, inspections, and put-away; maintained organized, safe storage areas.
• Tracked stock levels, investigated discrepancies, and executed cycle counts.
• Identified slow-moving inventory and recommended markdowns or transfers.

• Assessed and prepared high-value jewelry and collectibles for sale with accuracy and care.
• Evaluated wholesale and retail values for gold jewelry and porcelain figurines using price guides and market trends.
• Authenticated items, recorded identifying details, and prepared pricing/lot documentation.
• Ensured secure handling, storage, and loss prevention for high-ticket merchandise.

• Delivered fast, accurate checkout and friendly service.
• Processed sales, returns, and exchanges; prepared cash drawers and reconciled registers.
• Accepted cash, checks, and card payments while following loss-prevention procedures.
• Maintained a clean, safe work area and supported front-end operations as needed.

High school diploma or GED

• 3.5 GPA