Erin Cumiskey
Fort Worth
Summary
Dedicated and customer-focused professional with over 10 years of experience in the food service industry, recognized for delivering exceptional customer service while fostering a welcoming dining and working environment. Expertise in multitasking, problem-solving, and maintaining high standards of quality and efficiency drives success in fast-paced settings. Strong communication skills, keen attention to detail, and a collaborative mindset enhance teamwork and build positive relationships. Eager to contribute to a mission-driven organization that values community and growth, leveraging adaptability, work ethic, and commitment to excellence for a meaningful impact.
Overview
9
9
years of professional experience
Work History
Patient Collections Call Center Representative
Catalyst
04.2025 - Current
- Serve as a primary point of contact for patients regarding insurance claims and coverage questions.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Utilized CRM software to log interactions and track issue resolution progress.
- Verify, upload, and maintain patient insurance information with accuracy and confidentiality.
- Collaborated with team members to streamline call handling processes, reducing average response time.
- Follow up on open patient cases to ensure timely resolution.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Cashier
Bath & Body Works
10.2024 - Current
- Processed cash register transactions on POS and provided correct change.
- Accepted checks, debit and credit cards, and gift certificates in line with company policy.
- Maintained high customer satisfaction levels by going extra mile to personalize service.
- Answered questions regarding special and seasonal products.
Server Assistant
Eddy V's
09.2024 - 03.2025
- Delivered food orders from kitchen to customers' tables quickly and correctly.
- Backed up servers with pre-bussing tables and retrieving items from kitchen.
- Served water to guests and refilled beverage glasses throughout sitting.
- Coordinated between front and back of house staff to convey guest requests.
Lead Server/Bartender Shift Manager
Rafferty's Bar & Grill
02.2021 - 07.2024
- Set up rooms before service with seating areas, credenzas and side stations.
- Maintained safe food handling guidelines for optimal cleanliness, sanitation and safety.
- Assisted kitchen staff with side work and food preparation for smooth restaurant operations.
- Served meals to customers and verified accuracy of delivered food against order details.
- Handled cash and credit card transactions using POS system and maintained accurate drawer count.
- Opened and served wine, beer and cocktails to customers of verified age.
- Set up liquor and wine bottles for service and took note of restock or reorder needs to inform supervisor.
- Engaged customers in friendly conversation to build connections and increase satisfaction.
- Learned names and orders of regular customers to promote long-term loyalty.
Client Support Specialist
AmeriSave Mortgage Corporation
01.2020 - 01.2021
- Facilitated the onboarding process for new hires, ensuring accurate and timely completion of onboarding materials.
- Maintained consistent communication with new hires via email and phone to provide support and address inquiries.
- Coordinated the technological setup for new hires, ensuring readiness prior to their start date.
- Expanded responsibilities to include processing new hires for payroll and benefit enrollment.
- Managed the appraisal process from initiation to completion, ensuring timely loan closures.
- Maintained daily communication with appraisal management companies and loan officers to facilitate smooth operations.
- Ensured all required paperwork and processes were diligently followed for optimal client service.
- Responded to inquiries from potential buyers regarding home mortgages.
- Persuaded potential clients of the advantages of choosing AmeriSave for their mortgage needs during the home-buying process.
Lead Server Trainer
Lazy Dog Restaurant & Bar
11.2016 - 11.2019
- Worked with servers throughout employment to continuously improve service delivery and efficiency.
- Trained, scheduled and supervised new certified trainers and provided performance evaluations.
- Supported servers in learning and memorizing menu items and preparation methods.
- Encouraged new servers to engage with patrons through proactive acknowledgment, personable conversation and quality service.
- Maintained safe food handling guidelines for optimal cleanliness, sanitation and safety.
- Assisted kitchen staff with side work and food preparation for smooth restaurant operations.
- Set up rooms before service with seating areas, credenzas and side stations.
- Relocated and rearranged restaurant furnishings and equipment based on table needs.
- Handled cash and credit card transactions using POS system and maintained accurate drawer count.
- Opened and served wine, beer and cocktails to customers of verified age.
Education
High School Diploma -
Blue Ridge High School
Skills
- Customer service experience
- Communication
- Problem-solving and conflict resolutions
- Attention to detail
- Time management and multitasking
- Cash handling
- Team collaboration
- Data entry
- Call center customer service
Timeline
Patient Collections Call Center Representative
Catalyst
04.2025 - Current
Cashier
Bath & Body Works
10.2024 - Current
Server Assistant
Eddy V's
09.2024 - 03.2025
Lead Server/Bartender Shift Manager
Rafferty's Bar & Grill
02.2021 - 07.2024
Client Support Specialist
AmeriSave Mortgage Corporation
01.2020 - 01.2021
Lead Server Trainer
Lazy Dog Restaurant & Bar
11.2016 - 11.2019
High School Diploma -
Blue Ridge High School