Danya Tindal

• Resolved technical issues for devices and network connectivity, enhancing user experience.
• Resolve customer issues via one-call resolution guidelines and/ or escalated process.
• Assisted customers with service and billing inquiries, ensuring clarity and satisfaction.

Documented customer interactions in CRM system to maintain accurate records and support follow-up.

Provide account information, updating, informing, and making accommodations. Responsible for call disposition or compiling and generating reports as required. Meet company expectations by succeeding all company and client performance metrics while using SAP Systems.

Provide account information, updating, informing, and making accommodations.
Responsible for call disposition or compiling and generating reports as required.
Meet company expectations by succeeding all company and client performance metrics while using SAP Systems.

• Organized backroom spaces and constructed displays to enhance product visibility, stocked shelves to ensure product availability, assisted customers in locating items, and greeted customers to create a welcoming environment.
• Stocked shelves with merchandise to ensure product availability for customers.
• Organized inventory to maintain a clean and efficient shopping environment.
• Assisted in unloading delivery trucks and distributing products to the sales floor.

• Handled high-volume inbound calls, resolving customer inquiries and issues promptly.
• Delivered accurate product information and troubleshooting assistance, enhancing customer satisfaction.
• Recorded customer interactions in CRM system to ensure comprehensive service history.