Amie Hall
St. Petersburg,FL
Summary
Soon-to-be Associate of Health and Administration graduate with a desire to expand education and certifications to successfully care for and manage patients, employees, and the facility. Individual with superior work ethic, as well as, good team-working skills, quick accurate problem-solving and organizational skills. Minimal experience in recent health care but a passion to perform at my fullest potential to gain maximum experience. Effective student committed to developing skills in health administration and over all company contribution.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Manager-Server Supervisor
Daiquiri Shak Raw Bar and Grille
07.2018 - 07.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Managed staff hiring, training and supervision.
Level 1 Certified Nursing Assistant
Hildebrand Care Center
10.2015 - 05.2018
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Home Personal Care Provider
Safewatch Inc
02.2013 - 04.2014
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prepared nutritious meals tailored to each client''s dietary preferences or restrictions, promoting overall wellness.
- Enhanced client satisfaction by providing personalized care and attention to their specific needs.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
Sales Associate
The North Pole
05.2011 - 12.2012
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Associates of Health Administration -
Saint Petersburg Community College
Saint Petersburg, FL04.2024
High School Diploma -
East Mills High School
Malvern, IA05.2012
Skills
- Decision-Making
- Time Management
- Healthcare ethics
- Complex Problem-Solving
- Schedule Management
- Quality Control
- Customer Complaint Resolution
- New Hire Onboarding
- HIPAA Compliance
- Reliable team player
- Employee Training
- Workplace Safety
- Punctual and Reliable
- Energetic and Enthusiastic
- Self-Motivation and Initiative
Certification
ServSafe Certification
ServSafe Manager Certification
CPR Certification
CNA Certification
QMAP Certification
Responsible Vendors Certification
References
Jessica Vensel (419) 618-4734
High School Athletic Physical Therapist
Sharon Kirkevold (719) 582-3071
Registered Nurse
Luciano Larocca (727) 642-3211
General Manager Frog Pond
Timeline
Shift Manager-Server Supervisor
Daiquiri Shak Raw Bar and Grille
07.2018 - 07.2021
Level 1 Certified Nursing Assistant
Hildebrand Care Center
10.2015 - 05.2018
Home Personal Care Provider
Safewatch Inc
02.2013 - 04.2014
Sales Associate
The North Pole
05.2011 - 12.2012
Associates of Health Administration -
Saint Petersburg Community College
High School Diploma -
East Mills High School
ServSafe Certification
ServSafe Manager Certification
CPR Certification
CNA Certification
QMAP Certification
Responsible Vendors Certification
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