MaKenna Snowbarger
Overland Park
Summary
Professional with proven background in logistics and transportation management, driving operational efficiency and timely deliveries. Expertise in route planning, customer service, and multitasking under pressure.
Experienced with managing and coordinating complex schedules in fast-paced environment. Utilizes strong organizational skills to ensure efficient scheduling and minimize conflicts.
Professional hospitality worker, ready to excel in fast-paced environment. Strong focus on teamwork and adaptability, consistently meeting changing needs. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Server/ Shift Supervisor
Buca Di Beppo
01.2024 - Current
- Fine dining
- Fast paced restaurant holding 500+ customers
- Trained in bartending and supervising
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Managed restaurant deposits
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Scheduling Coordinator
Olathe Health System
09.2021 - 11.2023
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Developed relationships with doctors to ensure the best option for patients.
- Accurately entered sensitive insurance information and efficiently worked with agencies to obtain approval for our patients.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Dispatcher/ Delivery
Amazon DSP
11.2021 - 08.2022
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Barista
Starbucks
06.2016 - 05.2020
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained a clean and organized workspace for optimal productivity and safety.
Education
High School Diploma -
Olathe Northwest Highschool
Olathe, KS05-2018
Skills
- Strong work ethic
- Exceptional customer service
- Team collaboration
- Multitasking and organization
- Data entry
- Schedule management
- Decision-making
- Conflict Resolution
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Server/ Shift Supervisor
Buca Di Beppo
01.2024 - Current
Dispatcher/ Delivery
Amazon DSP
11.2021 - 08.2022
Scheduling Coordinator
Olathe Health System
09.2021 - 11.2023
Barista
Starbucks
06.2016 - 05.2020
High School Diploma -
Olathe Northwest Highschool
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