Jeffery Kelley
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Wildwood Cityline. Proven ability to enhance guest engagement and satisfaction through effective communication and menu memorization. Recognized for maintaining cleanliness standards and efficiently managing high-volume dining environments, ensuring memorable experiences for all patrons.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
26
26
years of professional experience
Work History
Server Shift Supervisor
Wildwood Cityline
Richardson, TX
05.2022 - 04.2026
- Provided exceptional customer service in high-volume dining environment.
- Trained new staff on menu offerings and service standards.
- Managed multiple tables efficiently during peak hours, ensuring timely service.
- Collaborated with kitchen staff to coordinate food orders and accommodate dietary restrictions.
- Monitored dining area for cleanliness, ensuring positive guest experiences consistently.
- Handled cash transactions accurately and processed payments promptly.
- Resolved customer complaints swiftly, maintaining satisfaction and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Built rapport with guests to enhance their dining experience and encourage return visits.
In Home Care
State Of Texas - Health And Human Services Commission
Dallas, TX
01.2020 - 12.2021
- Provided compassionate assistance with daily living activities, ensuring client comfort and safety.
- Developed individualized care plans based on client needs and preferences, enhancing overall satisfaction.
- Trained new staff in caregiving techniques and best practices to improve service delivery.
- Coordinated communication between clients, families, and healthcare providers to facilitate effective care management.
- Monitored client health status, documenting changes and reporting critical issues promptly to supervisors.
- Implemented time management strategies to optimize care schedules and enhance operational efficiency.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Aircraft Cleaner
ABM
Dallas, TX
10.2015 - 12.2019
- Ensured aircraft cleanliness by performing thorough exterior and interior cleaning tasks.
- Utilized specialized cleaning equipment to maintain high hygiene standards across various aircraft types.
- Followed safety protocols while handling cleaning chemicals and equipment to minimize risks.
- Conducted pre-flight inspections to verify cleanliness and readiness of aircraft for passenger boarding.
- Collaborated with team members to streamline cleaning processes, enhancing overall efficiency.
- Adhered to strict schedules for aircraft turnaround, optimizing time management during shifts.
- Maintained, cleaned and sanitized interior of aircraft.
Furniture Expert
Crate and Barrel
Dallas, TX
12.2012 - 05.2015
- Assisted customers in selecting furniture solutions tailored to their needs and preferences.
- Collaborated with team members to maintain a visually appealing showroom environment.
- Demonstrated product features and benefits to enhance customer satisfaction and engagement.
- Managed inventory levels, ensuring timely replenishment of popular items and seasonal collections.
- Provided expert knowledge on furniture care and maintenance to educate customers effectively.
Sales Manager
Nordstrom Rack
05.2000 - 05.2012
- Formulated and executed innovative sales strategies to drive customer engagement and loyalty.
- Facilitated training and mentorship programs to enhance team members' product knowledge and sales techniques.
- Evaluated sales performance metrics to drive strategic inventory adjustments.
- Facilitated collaboration among cross-functional teams to enhance operational efficiency.
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Cultivated vendor relationships to guarantee timely merchandise delivery and maintain optimal stock levels.
- Partnered with upper management to drive continuous improvement initiatives.
- Analyzed competitor offerings to refine sales strategies and enhance market positioning.
Education
Associate of Science -
Tarrant County College
Fort Worth, TX05-1993
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
Timeline
Server Shift Supervisor
Wildwood Cityline
05.2022 - 04.2026
In Home Care
State Of Texas - Health And Human Services Commission
01.2020 - 12.2021
Aircraft Cleaner
ABM
10.2015 - 12.2019
Furniture Expert
Crate and Barrel
12.2012 - 05.2015
Sales Manager
Nordstrom Rack
05.2000 - 05.2012
Associate of Science -
Tarrant County College