Cortney Butterfield
South Salt Lake,UT
Summary
Proven leader in high-pressure environments, adept at multitasking and maintaining service excellence, as demonstrated at Village Inn. Skilled in cash handling and customer service, I excel in team leadership and relationship building, ensuring operational efficiency and guest satisfaction.
Overview
14
14
years of professional experience
Work History
Server/ Shift Supervisor
Village Inn
12.2015 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Server/ Shift Supervisor
Black Bear Diner
04.2012 - 09.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Shift Supervisor
KFC/Tacobell
06.2010 - 04.2012
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
N/A - Generals
Cottonwood High School
Salt Lake City, UT05.2012
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Menu Memorization
- Food Running
- Safe Food Handling
- Cleanliness standards
- Hospitality service expertise
- Service prioritization
- Food safety understanding
- Quality Control
- Suggestive Selling
- Relationship Management
- Allergy awareness
- Order Management
- Regulatory Compliance
- Front-of-house display creation
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Reliability
- Multitasking
- Team Leadership
- Relationship Building
Timeline
Server/ Shift Supervisor
Village Inn
12.2015 - 08.2024
Server/ Shift Supervisor
Black Bear Diner
04.2012 - 09.2015
Shift Supervisor
KFC/Tacobell
06.2010 - 04.2012
N/A - Generals
Cottonwood High School
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