Hardworking and passionate healthcare leader with 23+ years' experience in patient care. Driven, dedicated and resourceful manager handling multiple tasks and projects simultaneously. Well-versed in collaborating with various health disciplines and specialists to achieve desired patient outcomes. Strong skill set in training, educating, motivating and supporting patients and team members. Eager, positive and innate willingness to take on added responsibilities to achieve company goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Administrative Manager, Instructor and Co-Owner
ETAW Consultants
01.2022 - Current
Networked and cultivated new client relationships and maintained current client connections.
Facilitated successful collaborations, fostering positive working relationships between other organizations and companies.
Managed calendars, coordinating meetings and appointments to maximize availability and effectiveness for client trainings.
Assisted in 1 on 1 and group hands-on client trainings.
Provided exceptional administrative support ensuring smooth daily operations.
Chiropractor - Neuropathy Examiner - Case Manager
Painless Chiropractic and Neuropathy Treatment Center
Developed strong relationships with local medical providers, facilitating referrals and fostering collaborative approaches to patient care.
Implemented evidence-based practices to ensure all patients receive high quality chiropractic care.
Case management of patient's personalized treatment plans every 12th visit to help assess and assist patients towards achievement of their specific health goals.
Owner, Clinic Director and Chiropractor
Healthy Living Chiropractic Center, P.C.
05.2001 - 10.2014
New chiropractic office creation and development.
Responsible for all business operations and organization for 13 years.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Created specific and detailed patient treatment plans and case management of all patients.
Determined initial liability and ongoing entitlements for patients in accordance with appropriate insurance agency's.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Implemented marketing strategies to increase brand awareness and attract new customers.
Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Doctor of Chiropractic - Chiropractic
Life University
Marietta, GA
03.2001
Bachelor of Science - Biomedical Sciences
Grand Valley State University
Allendale, MI
04.1997
Skills
Organization and Multitasking
Office and Customer Service Management
Team Collaboration and Relationship Building
Policy Development and Modification
Document Control and Records Management
Event Coordination
Accounting Procedures
Schedule Management
Vendor Negotiations
Certification
Certification in Chiropractic Neurology (CCN) - Jan 2023
Stop The Bleed - Jan 2022
Timeline
Administrative Manager, Instructor and Co-Owner
ETAW Consultants
01.2022 - Current
Chiropractor - Neuropathy Examiner - Case Manager
Painless Chiropractic and Neuropathy Treatment Center