Amiin Sharif
West Valley City,UT
Summary
Developed strong problem-solving and organizational skills in structured environment, now seeking to transition into new field. Excellent at managing tasks and ensuring smooth operations, with focus on communication and teamwork. Dedicated to leveraging these abilities to contribute effectively in new and dynamic setting.
Overview
3
3
years of professional experience
Work History
Dock Monitor
UPS
Salt Lake City, UT
04.2023 - 09.2024
- Implemented and managed comprehensive security protocols to protect company assets, including physical premises, data systems, and intellectual property
- Conducted regular risk assessments to identify vulnerabilities and implemented appropriate countermeasures to mitigate potential threats
- Collaborated with cross-functional teams to develop and implement security policies, procedures, and guidelines
- Performed investigations into security incidents or breaches, gathering evidence and providing recommendations for corrective actions
- Monitored surveillance systems to detect any suspicious activities or unauthorized access attempts
Customer Service Representative
Alorica
West Valley City, UT
11.2022 - 03.2023
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Identified opportunities for process improvement based on common customer inquiries or pain points
Medical Assembly
ProLogistix
Salt Lake City, UT
07.2022 - 08.2022
- Assembled medical devices according to strict quality standards and manufacturing procedures
- Performed visual inspections and functional tests on finished products to ensure compliance with specifications
- Maintained accurate documentation of production activities, including batch records and inspection reports
- Contributed to process improvement initiatives by suggesting modifications to assembly techniques or equipment
- Assisted in inventory management by monitoring stock levels of components used in the assembly process
- Demonstrated exceptional attention to detail when inspecting products for quality assurance purposes
- Maintained cleanliness within controlled environments such as cleanrooms or sterile areas
Warehouse Worker
Sportsman's Warehouse
Salt Lake City, UT
08.2021 - 06.2022
- Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
- Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders
- Collaborated with team members to optimize workflow efficiency and meet daily production goals
- Performed quality control checks on outgoing shipments to ensure products met customer specifications
- Safely stored hazardous materials according to OSHA regulations and company guidelines
- Maintained a clean and organized work area to promote safety and productivity
- Closely followed all safety protocols when handling heavy machinery or working at heights
Education
High school diploma -
Skills
- Ambitious
- Active learner
- Hardworking
- Effective Problem Solving
- Customer service
- Assembly
- Team player
- Great work ethic and attitude
- Customer support
- Outgoing
- Industrial equipment
Timeline
Dock Monitor
UPS
04.2023 - 09.2024
Customer Service Representative
Alorica
11.2022 - 03.2023
Medical Assembly
ProLogistix
07.2022 - 08.2022
Warehouse Worker
Sportsman's Warehouse
08.2021 - 06.2022