Amil Cooks
Philadelphia,PA
Summary
Seeking a Customer Service Representative role, bringing 4 years of customer-facing experience, including as a Sales Associate and Cashier. Skilled in client relations, problem-solving, and sales; adept at providing exceptional service in diverse settings. Demonstrated ability to manage multiple tasks effectively in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Home Health Aide
Kindestcare Llc
02.2022 - Current
- Provide personalized in-home care and support to patients, ensuring comfort and improving quality of life through compassionate assistance with daily living activities.
- 35 hours per week.
Secretary
Jefferson Health
Philadelphia, PA
01.2023 - 06.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Security Guard
ALLIED Universal
07.2022 - 01.2023
- Maintained a secure environment for property and personnel by vigilantly monitoring surveillance equipment and conducting regular patrols.
- 40 hours per week.
Employee
AutoZone
01.2022 - 08.2022
- Provided exceptional customer service by efficiently addressing inquiries and resolving issues, contributing to a positive and supportive store environment.
- 40 hours per week.
Sales Associate
Sunoco
10.2020 - 08.2021
- Provided exceptional customer service, ensuring client satisfaction and loyalty through prompt assistance and knowledgeable support.
- 40 hours per week
Home Health Aide
Total Home Health Care
08.2020 - 01.2021
- Provided personalized care and assistance to patients, ensuring adherence to their individual care plans and promoting their well-being.
- 30 hours per week
Intern
RHD Private Care Coordinator
09.2019 - 12.2020
- Assisted in coordinating personalized care plans by collaborating with healthcare providers, ensuring client-specific needs were met.
- 30 hours per week.
Cashier
Rite Aid
12.2019 - 09.2020
- Processed financial transactions accurately and efficiently, ensuring a positive customer experience at checkout.
- 30 hours per week
Education
HRT, Health Related Technology (HRT)
A. Philip Randolph Career & Technical Academy
Philadelphia, PA06.2020
Skills
- CPR
- First Aid
- Child Abuse
- Fbi
- Well Mannered
- Maintaining a Good Attitude
- Great Listener
- Good Communication
- Home Health
- Typing
- Hospitality
- Detail Oriented
- Adaptability
- Enjoy Leading Others in a Positive Way
- Fast Learner
- Nursing
- Microsoft
- Filing
Certification
- Home Health Aide Certificate
- HIPAA
- CPR Certificate
- Child Abuse Clearance
- BLS
- OSHA
Timeline
Secretary
Jefferson Health
01.2023 - 06.2024
Security Guard
ALLIED Universal
07.2022 - 01.2023
Home Health Aide
Kindestcare Llc
02.2022 - Current
Employee
AutoZone
01.2022 - 08.2022
Sales Associate
Sunoco
10.2020 - 08.2021
Home Health Aide
Total Home Health Care
08.2020 - 01.2021
Cashier
Rite Aid
12.2019 - 09.2020
Intern
RHD Private Care Coordinator
09.2019 - 12.2020
HRT, Health Related Technology (HRT)
A. Philip Randolph Career & Technical Academy