Amilcar Reberon
Miami,FL
Summary
Proven achiever in operational efficiency and cross-functional communication, I excelled at Bascom Palmer Eye Institute by enhancing interdepartmental projects and customer satisfaction. Skilled in logistics management and teamwork, I consistently prioritized tasks for optimal service delivery, contributing significantly to operational improvements and collaborative success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinical Business Operations Representative 3
Bascom Palmer Eye Institute
Miami, FL
06.2015 - Current
- Collaborated with other departments on projects that required cross-functional coordination.
- Provided support to other departments as needed to ensure smooth operations.
- Performed data entry tasks accurately and efficiently.
- Answered customer questions to maintain high satisfaction levels.
- Monitored customer accounts for any discrepancies or issues.
- Managed inventory levels by monitoring stock availability and ordering new products when necessary.
- Developed procedures for improving the efficiency of operational processes.
- Oversaw the maintenance of office equipment including computers, printers, phones.
- Performed data entry tasks accurately and quickly.
- Assisted customers with inquiries and complaints in a timely manner.
- Identified potential areas of improvement within the department's operations.
- Ensured compliance with company policies and procedures related to operations.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Maintained up-to-date knowledge of company policies and procedures.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
M.H.T.
University of Miami Health System
Miami, Fl.
08.2007 - 06.2025
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Operated equipment and machinery according to safety guidelines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Associate of Science - Nursing
Miami Regional University
Miami, FL05-2023
Skills
- Logistics management
- Cross-functional communication
- Workload prioritization
- Professionalism
- Operational efficiency
- Professional demeanor
- Task prioritization
- Teamwork
- Order execution
Accomplishments
- Employee of the year 2009.
- Employee of the month Sep. 2010.
- Employee of the month March. 2014
Languages
English
Professional
Spanish
Professional
Certification
- Registered Nurse January 3, 2025
References
References available upon request.
Timeline
Clinical Business Operations Representative 3
Bascom Palmer Eye Institute
06.2015 - Current
M.H.T.
University of Miami Health System
08.2007 - 06.2025
- Registered Nurse January 3, 2025
Associate of Science - Nursing
Miami Regional University
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