AMILYA THOMAS
Palos Hills,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
PATIENT CONTACT SUPPORT
Advocate Medical Group
10.2019 - 12.2023
- Enhance patient flow by refining appointment scheduling, leading to smoother clinic operations.
- Analyzed call trends to adjust staffing, reducing wait times and improving patient service quality.
- Use Epic for precise insurance checks, boosting billing accuracy and reimbursement speed.
- Managed daily staffing, operations, performance, and goal tracking.
- Developed tools that improved staff support and efficiency.
- Gained supervisory experience while managing team operations.
- Excellent organizational, time management, analytical, and problem solving skills.
MEDICAL SCHEDULER REP
Amita Heart & Vascular Cardiovascular Imagine
06.2017 - 10.2019
- Streamlined scheduling processes through patient data analysis, achieving measurable improvements.
- Managed multiple provider schedules, ensuring timely patient access and efficient workflow.
- Executed multiple patient service tasks efficiently in a fast-paced environment.
- Streamlined scheduling processes through patient data analysis, improving appointment accuracy and reducing wait times.
- Evaluates procedures and suggests improvements to enhance patient care service and operational efficiency.
- Uses organizational and unit/department resources efficiently.
- Coordinated patient appointments using advanced scheduling software, optimizing clinic operations and improving patient experience.
- Coordinated with healthcare providers to ensure efficient patient flow.
PATIENT CARE TECH
Franciscan Health
09.2014 - 06.2017
- Supported nursing operations to enhance care delivery efficiency.
- Assisted nursing staff with patient assessments to facilitate timely interventions and optimize patient outcomes.
- Collaborated with healthcare team to develop individualized patient care plans and ensure quality treatment.
- Worked closely with multidisciplinary teams to coordinate patient care plans, ensuring continuity and comprehensive support.
- Maintained accurate patient records using electronic health record systems to ensure compliance with standards.
- Collaborated with healthcare team to create individualized patient care plans, ensuring effective treatment and continuity of care.
Education
DIPLOMA - STERILE PROCESSING
Midwestern Career College
Evergreen Park, ILDIPLOMA -
Rich South High School
Richton Park, ILSkills
- Epic/EMR, Microsoft Office
- Patient Scheduling
- Time Management
- Patient scheduling
- Communication skills
- Computer literacy
- Teamwork collaboration
Timeline
PATIENT CONTACT SUPPORT
Advocate Medical Group
10.2019 - 12.2023
MEDICAL SCHEDULER REP
Amita Heart & Vascular Cardiovascular Imagine
06.2017 - 10.2019
PATIENT CARE TECH
Franciscan Health
09.2014 - 06.2017
DIPLOMA - STERILE PROCESSING
Midwestern Career College
DIPLOMA -
Rich South High School