Summary
Overview
Work History
Education
Skills
Affiliations
Personal Information
Certification
Timeline

Dominique Rucker

Atlanta,GA

Summary

Detail-oriented healthcare operations professional with 10+ years of experience supporting healthcare claims processing, billing operations, workflow documentation, and data integrity in high-volume regulated environments. Proven ability to coordinate cross-functional initiatives, document and standardize workflows, track operational performance metrics, and improve process efficiency. Currently pursuing a Master of Health Informatics to strengthen expertise in healthcare systems, operational analytics, and process improvement.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Patient Registration & Billing Support Specialist

Alorica
2025.04 - 2025.10
  • Coordinated patient demographic, insurance, and financial documentation to support accurate billing and claim submission.
  • Maintained accurate operational records in Epic, QNXT, and Amisys systems to support workflow continuity.
  • Identified and resolved data discrepancies that could delay claims processing and reimbursement timelines.
  • Managed multiple work queues simultaneously while meeting productivity and quality benchmarks.
  • Collaborated with cross-functional teams to resolve documentation gaps and improve workflow accuracy.
  • Reduced registration and billing errors by 15% through proactive quality verification.

Medical Claims Processor / Billing Representative

Conduent
2024.07 - 2025.03
  • Processed high-volume healthcare claims while maintaining 95%+ accuracy standards.
  • Validated eligibility, benefits, and claim documentation to ensure regulatory compliance.
  • Maintained detailed records supporting reimbursement workflows and claims tracking.
  • Monitored claim processing timelines and identified operational inefficiencies.
  • Collaborated with QA and IT teams to investigate system discrepancies and improve processes.

Medical Billing Clerk / Data Entry Specialist

Afni
2024.03 - 2024.06
  • Entered and validated patient demographic and insurance information to ensure billing accuracy.
  • Reviewed account documentation to identify discrepancies impacting claims processing.
  • Maintained operational records supporting billing workflows and reimbursement processes.
  • Ensured HIPAA compliance while handling protected health information.

Claims Data Entry & Payment Posting Specialist

Atlanta Medical Center
2014.08 - 2023.12
  • Processed patient demographic, insurance, and billing information for hospital revenue cycle workflows.
  • Verified eligibility and benefits to support accurate billing and reimbursement.
  • Posted insurance and patient payments and reconciled remittance advice.
  • Reduced processing errors and account escalations by 20% through improved data validation.
  • Collaborated with billing and reimbursement teams to maintain operational workflow continuity.

Education

Master of Science - Health Informatics

Purdue University Global
In Progress

Skills

Analyzed and optimized operational process integration to improve workflow and productivity

Achieved improved operational efficiency through the development of clear workflow documentation Delivered standardized processes that reduced errors and enhanced team collaboration Drove initiatives that resulted in more effective project execution

Oversaw project coordination and task management processes, ensuring timely completion of deliverables

Achieved enhanced operational efficiency by developing and implementing key performance indicators Drove continuous improvement by tracking performance metrics and identifying actionable insights Delivered impactful results through strategic performance management initiatives

Engaged with cross-functional teams to ensure effective communication and collaboration on key initiatives

Achieved significant improvements in operational efficiency by identifying and addressing process bottlenecks Delivered enhanced workflow solutions that streamlined operations and increased team effectiveness Drove successful implementation of process enhancements that positively impacted overall productivity

Conducted thorough assessments of healthcare practices to guarantee compliance with regulatory requirements

Coordinated various administrative tasks and operational support activities to ensure seamless business operations

Achieved seamless onboarding through effective training documentation development Enhanced team performance by implementing structured knowledge transfer sessions Improved documentation quality, resulting in increased accessibility and understanding across teams

Monitored and validated data accuracy to maintain high-quality assurance levels

Achieved streamlined data analysis through proficient use of Microsoft Excel Enhanced project tracking efficiency by implementing effective spreadsheet solutions Improved data organization, leading to quicker decision-making processes

Achieved improved document quality through effective use of Microsoft Word tools Enhanced team efficiency by streamlining document processes Elevated user confidence in utilizing advanced features of Microsoft Word

Achieved improved team productivity by implementing Microsoft Outlook for efficient scheduling and communication Fostered collaboration by organizing email correspondence and managing calendar appointments effectively

Produced high-quality presentations through proficient use of Microsoft PowerPoint Enhanced audience engagement by crafting visually appealing slides Achieved effective communication of key messages through well-structured presentations

Achieved improved project collaboration through effective SharePoint integration Enhanced team efficiency by optimizing SharePoint for document sharing and version control Drove user engagement with SharePoint tools, resulting in increased project visibility and accountability

Achieved improved patient data accuracy through effective management of Epic EMR systems Enhanced operational efficiency by facilitating user training and support for Epic EMR Drove user adoption of Epic EMR, resulting in streamlined workflows and better patient care

Optimized QNXT processes to ensure accurate data management and reporting

Administered Amisys system functionalities to support organizational workflow and optimize user experience

Evaluated and optimized healthcare claims systems to improve accuracy and reduce processing times

Achieved timely and accurate data reporting through diligent documentation management Enhanced project outcomes by implementing effective reporting strategies Improved team efficiency by refining documentation processes and ensuring data integrity

Affiliations

Healthcare Information and Management Systems Society (HIMSS), Affiliate Member

Personal Information

Title: Business Support Coordinator

Certification

Revenue Cycle Management

Medical Billing & Coding

Project Management

Timeline

Patient Registration & Billing Support Specialist - Alorica
2025.04 - 2025.10
Medical Claims Processor / Billing Representative - Conduent
2024.07 - 2025.03
Medical Billing Clerk / Data Entry Specialist - Afni
2024.03 - 2024.06
Claims Data Entry & Payment Posting Specialist - Atlanta Medical Center
2014.08 - 2023.12
Purdue University Global - Master of Science, Health Informatics
Dominique Rucker