Amin Haddad
IT Consultant
Fresno,CA
Summary
Jack of all trades IT Consultant with 6 years of experience, ranging from help desk support to self-managed project design and implementation. Retained many loyal clients through relationship building and a strong focus on client satisfaction. Accustomed to working day-to-day and on projects with very little to no oversight, and also works very well in a team. Adept at troubleshooting and greatly enjoys solving complex issues.
Overview
2
2
years of post-secondary education
6
6
years of professional experience
Work History
IT Consultant
Metro Networks LLC
Fresno, CA
09.2015 - Current
- Discussed project design and progress with customers, collected feedback on different stages and directly addressed concerns.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users.
- Assessed system hardware and software, suggested modifications to reduce lag time and improve overall speed, and implemented solutions quickly and efficiently.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Executed troubleshooting and server support in both in-person and remote situations.
- Provide Tier 2 technical support to clients and escalation support to coworkers.
- Designed, implemented and managed large-scale wireless access point solutions.
Education
Bachelor of Arts - Philosophy
University of California, Santa Cruz
Santa Cruz, CA 08.2013 - 08.2015
Skills
Veeam Backup and Replication
Ekahau Wireless Survey and Design
Windows Server 2008, 2012, 2016, 2019
Microsoft Exchange 2013, 2016, 2019
Microsoft Windows 7, 8, 10
Watchguard Firewall Appliances
ExtremeIQ (Aerohive) WAP and Switches
Domain Controller/DNS/DHCP
Dell/HPE Server Deployment
VMware ESXi
Hyper-V
Timeline
IT Consultant
Metro Networks LLC
09.2015 - Current
Bachelor of Arts - Philosophy
University of California, Santa Cruz
08.2013 - 08.2015