Amin Rastgoufard

Provided technical support for both hardware (computers, printers, peripherals) and software (applications, OS, system configurations). Troubleshot and resolved user-reported issues, ensuring quick and effective solutions. Installed, configured, and maintained software and hardware systems, including setting up new workstations and upgrading existing systems. Managed support tickets, prioritized issues, and tracked resolutions to ensure timely problem-solving. Assisted in system performance monitoring, ensuring optimal performance and minimizing disruptions. Conducted user training and provided documentation to assist employees with basic troubleshooting and software usage. Collaborated with IT teams to maintain infrastructure, perform software updates, and ensure data security protocols were followed.

• Technical Support Fundamentals: Basic computer hardware and software troubleshooting Operating systems (Windows, Linux, and macOS) Understanding and setting up networks Customer service skills specific to IT support
• Networking: How networks operate, including IP addressing and DNS Setting up and managing networks (Wi-Fi, wired) Basic troubleshooting of network issues
• System Administration: Installing and configuring operating systems System administration tasks such as user management, file permissions, and disk management Virtualization concepts
• Security: Basics of network and device security Best practices for securing data and devices Understanding encryption, firewalls, and other security measures
• Troubleshooting: Diagnosing and resolving common IT issues Using troubleshooting tools and techniques for both hardware and software problems