Amin Razzaque
Miami
Summary
Dynamic operations manager focused on driving customer satisfaction and operational efficiency. Successfully implemented training programs and innovative systems that boosted team performance and reduced costs. Proven ability to resolve complex issues and enhance client engagement through strategic process improvements.
Overview
1
1
Certification
11
11
years of professional experience
Work History
BOUTIQUE FACILITATOR
Chanel
Miami
11.2017 - Current
- Systemized client follow-up management for after-sales, client own goods, and alterations, enhancing response times and customer experience.
- Streamlined client follow-up processes for after-sales, client own goods, and alterations, boosting customer satisfaction and retention.
- Resolved customer issues and escalated complex problems to higher management, ensuring timely solutions and maintaining service standards.
- Oversaw daily sales floor operations, ensuring effective team performance and customer service.
- Initiated RFID systems, improved efficiency and customer satisfaction
- Mentored team members, promoted professional growth and accountability
- Developed training materials for onboarding new employees at luxury retail locations.
- Facilitated training sessions to enhance team collaboration and product knowledge.
- Created a safe environment for participants to express their opinions without fear of judgement or criticism.
- Systemized client follow-up management for After-Sales, Client Own Goods and Alterations
- Resolved customer issues, escalated complex problems to higher management
- Assisted as Manager on Duty, enhancing sales floor operations
- Initiated RFID systems, improved efficiency and customer satisfaction
- Mentored team members, promoted professional growth and accountability
- Streamlined client follow-up processes for After-Sales, Client Own Goods, and Alterations, significantly improving customer satisfaction.
- Managed repair-related documentation flow, providing real-time status updates and ensuring seamless communication with clients.
- Directed cycle count operations, rectifying discrepancies and boosting inventory accuracy by 12%
- Devised systematic inventory organization, enabling precise labeling and efficient item location
- Formulated and implemented comprehensive training programs, speeding up onboarding and promoting safety culture
- Pioneered comprehensive training programs, accelerating new staff onboarding and fostering a culture of safety and compliance in warehouse operations.
- Analyzed inventory discrepancies, implementing targeted solutions that led to a notable improvement in stock accuracy and reduced operational costs.
- Cultivated a team-oriented environment, promoting cross-functional cooperation to enhance overall warehouse productivity and employee satisfaction.
- Spearheaded initiatives to modernize inventory management systems, resulting in improved tracking capabilities and more informed decision-making processes.
- Orchestrated team collaboration, promoting continuous improvement
- Implemented stringent monitoring protocols, diminishing fraudulent activity
- Innovatively resolved complex customer issues, boosting account satisfaction
- Streamlined teller training processes, enhancing efficiency and reducing onboarding time for new financial institution staff.
- Conducted meticulous transaction and customer behavior analysis, identifying potential fraud indicators with high accuracy.
- Streamlined operational strategies, boosting efficiency by 20%
- Implemented innovative solutions, reducing costs by 15%
- Fostered a supportive work environment, increasing team morale
OPERATION SUPERVISOR
Rag & Bone
New York
11.2015 - 11.2017
- Pioneered comprehensive training programs, accelerating new staff onboarding and fostering a culture of safety and compliance in warehouse operations.
- Directed cycle count operations, rectifying discrepancies and boosting inventory accuracy by 12%
- Analyzed inventory discrepancies, implementing targeted solutions that led to a notable improvement in stock accuracy and reduced operational costs.
- Devised systematic inventory organization, enabling precise labeling and efficient item location
- Fostered team-oriented environment, enhancing cross-functional cooperation to improve warehouse productivity and employee satisfaction.
- Managed repair documentation flow, providing real-time status updates for clients and ensuring clear communication.
- Enhanced staff skills through mentoring on best practices for improved operational efficiency.
- Developed vendor relationships to optimize procurement processes and cost management.
UNIVERSAL BRANCH ASSOCIATE
Capital One
New York
10.2015 - 11.2017
- Innovatively resolved complex customer issues, boosting account satisfaction
- Implemented stringent monitoring protocols, diminishing fraudulent activity
- Conducted meticulous transaction and customer behavior analysis, identifying potential fraud indicators with high accuracy.
- Streamlined teller training processes, enhancing efficiency and reducing onboarding time for new financial institution staff.
- Spearheaded modernization of inventory management systems, enhancing tracking capabilities and decision-making processes.
- Streamlined operational strategies, boosting efficiency by 20%
- Implemented innovative solutions, reducing costs by 15%
- Orchestrated team collaboration to drive continuous improvement initiatives.
- Fostered supportive work environment, contributing to increased team morale.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Utilized banking software programs to manage customer accounts and update information accurately in the system.
Education
Associate of Science - Business Administration And Management
Miami Dade College
Miami, FL12-2026
Skills
- Client relationship management
- Customer service
- Sales strategy
- Operations management
- Inventory management
- Stock management
- Financial management
- Financial oversight
- Data analysis
- Process improvement
- Task delegation
- Team Development
- Employee training
- Training Facilitation
- Mentoring
- Team collaboration
- Leadership
- Organizational skills
- Presentation Skills
- Adaptability
- Problem-solving
- Customer Advocacy
- Relationship building
- Community engagement
- Microsoft Suite
Certification
- microsoft
Timeline
BOUTIQUE FACILITATOR
Chanel
11.2017 - Current
OPERATION SUPERVISOR
Rag & Bone
11.2015 - 11.2017
UNIVERSAL BRANCH ASSOCIATE
Capital One
10.2015 - 11.2017
Associate of Science - Business Administration And Management
Miami Dade College