Amina Belcadi
Malden,United States
Summary
Experienced Volunteer Coordinator with over five years of progressive experience at Massachusetts General Hospital. Skilled in recruitment, interviewing, onboarding, compliance, program management, and operational support. Recently earned a Bachelor of Science in Data Analytics and brings strong analytical, reporting, and technical skills to support data informed decision making and continuous process improvement.
Overview
13
13
years of professional experience
Work History
Volunteer Coordinator
Mass General Hospital, Boston
Boston
05.2024 - Current
- Interviewed and onboarded over 500 volunteers, ensuring all orientation, training, and compliance steps were completed.
- Managed daily volunteer schedules, including call-offs, shift changes, and reassignments to maintain consistent coverage across programs.
- Directed the Junior Volunteer Program, including interviewing, onboarding, training schedule coordination, and monitoring health and security clearances.
- Oversees the Pet Therapy Program, ensuring compliance with handler and dog immunizations while coordinating departmental requests and facilitating special visits and events.
- Contributed to the volunteer department newsletter, supported the annual Volunteer Recognition Event, and organized appreciation activities and events such as International Pet Therapy Day.
- Maintained RedCap and Beeline onboarding systems, monitored staff schedules, and developed workflow guides to streamline onboarding and support volunteers.
- Ensured volunteer files, health clearances, and program requirements were accurate and up to date.
- Assisted front office staff daily and supervised office volunteers, assigning tasks and coordinating special projects.
- Provided technical assistance to the office, adapted workflows to align with the Beeline system, and created visual guides for volunteers.
- Supported hospital-wide projects such as Hazmat drills and student shadowing programs by coordinating volunteers and building tracking systems.
- Helped redesign messaging during system transitions and contributed to newsletters and other communications highlighting volunteer contributions.
Staff Assistant II
Massachusetts General Hospital, Boston
Boston
06.2021 - 05.2024
- Developed and assisted in the management of the volunteer application system utilizing RedCap.
- Greeted and directed visitors to the appropriate staff or office, and responded to inquiries.
- Managed incoming and outgoing correspondence, including emails and phone calls.
- Assisted with day-to-day operations of a busy office.
- Organized and maintained inventory of supplies, equipment, and materials.
- Collaborated with team members to ensure efficient operations.
- Implemented safety protocols to ensure a secure working environment.
Information Desk Associate
Mass General Hospital, Boston
Boston
12.2020 - 06.2021
- Greet patients and visitors as they arrive on the floor.
- Use Epic Cadence to check that the patient has an appointment in the practice and that any visitors were pre-approved for the visit.
- Guide patients and approved visitors to appropriate areas.
Customer service
Bell Canada, Rabat
Rabat
09.2014 - 01.2020
- The customer service and processing of online customer orders in the company (high speed, TV, and residential Home phone services).
- Contacting customers for additional information
- Reception of calls from technicians to modify orders
Training at the Bank
Attijariwafa Bank -Morocco, Rabat
Rabat, Morocco
07.2013 - 08.2013
- Developed a comprehensive understanding of banking regulations and compliance procedures.
- Learned how to effectively communicate financial products and services to clients
Education
Bachelor of Science - Data Analytics
Southern New Hampshire University
05-2026
Google Data Analytics Professional Certificate - undefined
Coursera / Google
05-2025
Associate Degree - Computer science
Bunker Hill Community College
05-2024
Associate Degree - Banking and Financial Marketing
Higher School of Technology
07-2014
Skills
Data Analysis
Data Visualization
SQL (Data Manipulation and Querying)
Power BI
BigQuery
Python
R
Java
C
Data Structures
Statistical Analysis
Database Management
Jupyter Notebook
RStudio
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
RedCap
LANGUAGES
French
Arabic
English
Timeline
Volunteer Coordinator
Mass General Hospital, Boston
05.2024 - Current
Staff Assistant II
Massachusetts General Hospital, Boston
06.2021 - 05.2024
Information Desk Associate
Mass General Hospital, Boston
12.2020 - 06.2021
Customer service
Bell Canada, Rabat
09.2014 - 01.2020
Training at the Bank
Attijariwafa Bank -Morocco, Rabat
07.2013 - 08.2013
Google Data Analytics Professional Certificate - undefined
Coursera / Google
Associate Degree - Banking and Financial Marketing
Higher School of Technology
Bachelor of Science - Data Analytics
Southern New Hampshire University
Associate Degree - Computer science
Bunker Hill Community College