AMINA BENNAMA
Front Office Receptionist
Doha
Summary
To gain a position where I can contribute, develop and enhance my knowledge and capabilities to be able to achieve and attain the highest peak of my career personally and professionally and to be able to contribute the best result for the hotel.
Dynamic Guest Relation Agent with proven success at Hotels , adept at enhancing guest experiences through efficient check-in processes and exceptional customer service. Skilled in property management systems and maintaining confidentiality, I excel in high-pressure environments, fostering strong relationships and resolving issues with empathy and professionalism.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Guest Relation Agent
VIP Hotel Doha Qatar
04.2025 - Current
- Receiving ,Registering and welcoming guests.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Answer calls and provide information about the hotel facilities , services ,and policies to provide accurate information to guests at all times.
- Liaised between housekeeping, maintenance, and front office teams to address any guest-related issues efficiently.
Guest Relation Agent
Cielo Hotel Lusail Qatar
01.2025 - 04.2025
- Managed check-in and check-out procedures for guests.
- Handling phone calls ,organizing correspondence and e-mail.
- Managed difficult conversations professionally by actively listening empathetically implementing appropriate solutions,and providing assistance in languages .
- Sociel networking management.
- Manage Reservation and rooms.
Sales Assistant
Le Meridian Hotel & Convention Center
02.2023 - 01.2024
- Sales in Furniture exhibition .
- Contact customers and offer exhibition services.
- Increased sales by building strong customer relationships and providing excellent service.
- selling stand-alone exhibition space.
Education
Master of Science - Geological Engineering
University of Oran 2 Mohamed Ben Ahmed
Algeria 04.2001 -
Master of Science - Geological And Earth Sciences
University of Oran 2 Mohamed Ben Ahmed
Algeria 04.2001 -
Bachelor of Science - Geological And Earth Sciences
University of Oran 2 Mohamed Ben Ahmed
Algeria 04.2001 -
Skills
Quick adaptation and ability to learn new skills
Maintain confidentiality of information
Provide excellent customer service and adapt to changes in policies
Maintain a smile and be friendly
Working in a group and the ability to solve problems and provide solutions
Ability to work under pressure and organize time
Customer service
Property management systems
Additional Information
Nationality: Algerian
Date of Birth: 31/05/1999
Visa status: NOC available
Qatari License
Timeline
Guest Relation Agent
VIP Hotel Doha Qatar
04.2025 - Current
Guest Relation Agent
Cielo Hotel Lusail Qatar
01.2025 - 04.2025
Sales Assistant
Le Meridian Hotel & Convention Center
02.2023 - 01.2024
Master of Science - Geological Engineering
University of Oran 2 Mohamed Ben Ahmed
04.2001 -
Master of Science - Geological And Earth Sciences
University of Oran 2 Mohamed Ben Ahmed
04.2001 -
Bachelor of Science - Geological And Earth Sciences
University of Oran 2 Mohamed Ben Ahmed
04.2001 -