Lamis AL-ZAHRANI
Jeddah
Summary
Highly adept Guest Relations Agent with comprehensive background in hospitality industry. Exhibit strong understanding of guest service fundamentals, conflict resolution, and relationship building.
Overview
5
5
years of professional experience
Work History
Guest Relation Agent
Hilton Jeddah
06.2022 - Current
- Review arrivals list and check if they have any special requests or seeking any special preparations (birthday, anniversaries... etc.)
- Collaborate with other departments, such as room service and Housekeeping, to prepare the VIP rooms and other special requests.
- Monitored lobby activity to ensure safety of guests.
- perform daily room inspection and address minor issues to ensure quality standards are met and enhance guest satisfaction.
- Handle guest inquiries and assist in resolving guest complaints in a professional manner.
- Verify reservations by email or phone prior to check-in.
Relations Officer (Yemeni Minister of Endowments)
Unique Events- Hajj and Umrah services conference
Jeddah
01.2024 - 01.2024
- Arranged airport reception, pickup, and drop-off for VIPs.
- Verified the hotel reservations for the VIPs.
- Collected reservation information and communicated updates to the guests via mobile device or in person.
- Coordinate with protocol officers to ensure a smooth process.
- Escorted VIPs through protocol events, dinners, and conferences while providing detailed information about the facility and services offered.
- Displayed excellent customer service skills at all times.
VIP Hostess(FIFA Club World Cup 2023)
Shine events staffing
Jeddah
12.2023 - 12.2023
- Greeted guests upon arrival and ensured their satisfaction with the overall experience.
- Escorted the guests to their seating area to ensure an organized and smooth running of the event.
- Displayed excellent customer service skills at all times while interacting with guests.
- Ensured compliance with safety regulations while on duty.
Accreditation Coordinator
stamina productions (FormulaE diriyah)
- 02.2022
- Assisted in all aspects of the accreditation process.
- Issued and handed over accreditation for staff working on-site.
- Managed and distributed vehicle passes according to date and area restrictions.
- Ensured compliance with accreditation procedures and guidelines.
Data Entry
emad aldahlan trading company (EDTC)
01.2021 - 04.2021
- Accurately entered large volumes of data into company databases.
- Performed data entry using CRM data management systems.
- Verified and validated entered data for accuracy and completeness.
- Maintained and updated existing databases as needed.
Assistant
Maher Maqar for legal counselling
06.2019 - 12.2020
- Greeted clients upon arrival at office and provided assistance as needed.
- Provided administrative support to lawyers and enhanced office effectiveness.
- Handled communication with clients.
- Typed up and filed basic legal documents and correspondence.
- Assisted with legal research.
- Performed basic bookkeeping duties including tracking payments received from clients.
- Processed incoming mail on a daily basis.
- Scanned physical documents into electronic format for storage in a secure database system.
Education
Bachelor Degree of law, Senior student -
Ain Shams University, Cairo
Graduated -
AL bayan modern school, Cairo
Skills
- The ability to plan and work independently or with a group and under pressure
- Communicate easily with people and can convince others through respected conversations
- Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
- Attention to detail
- Complaint Handling
- Guest satisfaction
- Office Support
- Time Management
- VIP services
- Adaptability and Flexibility
- Problem-solving abilities
- Attention to Detail
- Team Collaboration
Languages
- Arabic
- English
Timeline
Relations Officer (Yemeni Minister of Endowments)
Unique Events- Hajj and Umrah services conference
01.2024 - 01.2024
VIP Hostess(FIFA Club World Cup 2023)
Shine events staffing
12.2023 - 12.2023
Guest Relation Agent
Hilton Jeddah
06.2022 - Current
Data Entry
emad aldahlan trading company (EDTC)
01.2021 - 04.2021
Assistant
Maher Maqar for legal counselling
06.2019 - 12.2020
Accreditation Coordinator
stamina productions (FormulaE diriyah)
- 02.2022
Bachelor Degree of law, Senior student -
Ain Shams University, Cairo
Graduated -
AL bayan modern school, Cairo
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