Amina Haq
San Marcos
Summary
Customer-focused and bilingual professional with experience in front desk reception, office administration, and retail environments. Proficient in sales, inventory management, cash handling, and providing personalized customer service. Strong multitasker with skills in scheduling, data entry, and team collaboration. Skilled in Microsoft Office, and point-of-sale systems. Pursuing a Business Administration degree with a focus on Marketing and Data Analysis. Dedicated to enhancing customer satisfaction and driving sales in fast-paced retail settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales and Marketing Assistant
Houston Designer Handbags
04.2024 - 09.2024
- Assisted call-in customers with questions and orders.
- Conducted basic market research to identify customer needs.
- Maintained tasting room retail area and created merchandise displays.
- Sold products and services in retail store, kiosks and event environments.
Front desk receptionist
Hot Worx
11.2023 - 04.2024
- Schedule appointments and maintain calendars, Enter and organize data using various computer softwares, and generate reports as instructed
- Greeted customers with a friendly and professional demeanor, creating a welcoming atmosphere for the store
- Provided accurate information in person and by phone about products, promotions, and store policies to customers seeking assistance at the front desk
- Provided excellent customer service, by communicating effectively verbally, non-verbally and in writing, by addressing inquiries and resolving issues in a timely and courteous manner
- Successfully promoted and sold memberships to new clients
Receptionist / Office Assistant
Head 2 tails professional pet salon
08.2023 - 11.2023
- Responsible for providing exceptional customer service by assisting customers with product inquiries, purchases, and returns in a fast-paced retail environment
- Maintained a clean and organized store by restocking merchandise, arranging displays, and ensuring shelves were neatly organized to optimize sales.
- Handled cash transactions and maintained sales and payments records accurately.
Sales Associate / Cashier
Steve Madden
05.2023 - 08.2023
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Optometric technician / Receptionist
Eyecare experts
10.2022 - 05.2023
- Conducted initial eye assessments, gathering essential patient data and medical history to assist in eye care
- Assisted in administering various diagnostic tests, including visual acuity, retinoscopy, and tonometry, to evaluate patients' eye health
- Ensured patients comfort and understanding by preparing them for specialized eye tests and procedures
- Ensured compliance with healthcare regulations by maintaining organized patient records and documentation.
Education
Business Administration - Marketing And Data Analytics
Texas State University At San Marcos
San Marcos, TX09.2025
Skills
- Fluent in Spanish and English
- Google Suite , Office Software, Microsoft Office Suite
- Demonstrating exceptional time management and multi-tasking skills, balancing full-time work and academic studies
- Strong commitment to customer satisfaction through active listening , empathetic problem-solving , and effective communication, resulting in positive feedback from clients and colleagues
Certification
- HIPAA, 09/01/22, American Health Training
- Professional Communications, 01/01/23, Southwest Airlines
Timeline
Sales and Marketing Assistant
Houston Designer Handbags
04.2024 - 09.2024
Front desk receptionist
Hot Worx
11.2023 - 04.2024
Receptionist / Office Assistant
Head 2 tails professional pet salon
08.2023 - 11.2023
Sales Associate / Cashier
Steve Madden
05.2023 - 08.2023
Optometric technician / Receptionist
Eyecare experts
10.2022 - 05.2023
Business Administration - Marketing And Data Analytics
Texas State University At San Marcos
- HIPAA, 09/01/22, American Health Training
- Professional Communications, 01/01/23, Southwest Airlines
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