Amina Harris
Summary
Experienced individual with strong customer service skills, seeking a Dispatcher position at a renewable energy company. Looking for a full-time role that offers professional challenges and utilizes interpersonal skills, effective time management, and problem-solving abilities. Possesses strong analytical, communication, and teamwork skills, with a proven ability to adapt quickly to new environments. Committed to contributing to team success and enhancing professional skills, with a positive attitude and dedication to continuous learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Massage Therapist
Oak Haven Massage
11.2021 - Current
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Assisted with administrative tasks such as updating patient records, processing payments, and managing inventory of supplies when necessary.
- Demonstrated flexibility in scheduling availability, accommodating client needs by offering evening or weekend appointments when necessary.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
Customer Service Representative
Burnett Staffing Agency
08.2020 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in training programs to enhance product knowledge and customer service skills.
Licensed Massage Therapist
Peachtree City Therapeutic Massage
06.2018 - 08.2020
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Contributed to a positive working environment by fostering a supportive and collaborative atmosphere among fellow therapists and clinic staff members alike.
- Assisted with administrative tasks such as updating patient records, processing payments, and managing inventory of supplies when necessary.
Education
Diploma - Business Administration
Southern Careers Institute
San Antonio, Texas09-2023
Diploma - Massage Therapy
Centura College
Newport News, Virginia07-2017
Skills
- Effective communications
- Organizational skills
- Adaptability and flexibility
- Analytical thinking
- Conflict resolution
- Multitasking
- Attention to detail
- Time management
Certification
- Massage Therapy License
- Foundations of Accounting Certification
- Leadership Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Timeline
Licensed Massage Therapist
Oak Haven Massage
11.2021 - Current
Customer Service Representative
Burnett Staffing Agency
08.2020 - 11.2021
Licensed Massage Therapist
Peachtree City Therapeutic Massage
06.2018 - 08.2020
Diploma - Business Administration
Southern Careers Institute
Diploma - Massage Therapy
Centura College
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