Amina Meah
Southfield,MI
Summary
Dynamic Performance Manager at G2 Secure Staff, adept at enhancing employee engagement through tailored coaching and training. Successfully elevated company performance by implementing best practices in performance management, fostering a high-performance culture. Skilled in risk assessment and effective communication, driving results and boosting team morale through clear expectations and consistent feedback.
Overview
12
12
years of professional experience
Work History
Performance Manager
G2 Secure Staff (Alaska Airline)
03.2024 - Current
- Enhanced employee engagement through tailored training programs and workshops.
- Conducted thorough assessments of employee performance, identifying strengths and areas for growth.
- Implemented customized coaching plans for individual team members, empowering them to reach their full potential.
- Maintained open lines of communication between managers and employees for a transparent organizational culture that valued feedback.
- Worked with technical resources to conduct root cause analysis and prevent future issues.
- Led quarterly performance reviews, setting attainable goals based on individual strengths and business needs.
- Led teams to drive results and meet production, quality and safety goals.
- Promoted high-performance mindset among employees by leading by example and fostering environment of accountability.
- Elevated company performance by implementing best practices in performance management and employee development.
- Boosted morale and productivity by establishing clear performance expectations and providing consistent feedback.
Supervisor of Operations
G2 Secure Staff (Alaska Airline)
02.2023 - 03.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Baggage Supervisor
Piedmont (American Airlines)
01.2020 - 02.2023
- Collaborated with airlines to improve coordination of baggage transfers between flights.
- Reviewed flight schedules and airline destination information.
- Streamlined inventory control processes to optimize storage space utilization and reduce waste.
- Liaised with airline representatives regularly to address any operational concerns related to baggage processing or transport.
- Improved baggage handling efficiency by implementing streamlined processes and procedures.
- Reduced lost luggage incidents by closely monitoring baggage tracking systems and providing timely updates to staff.
- Developed contingency plans for unexpected events such as weather-related delays or equipment breakdowns that could impact operations.
- Managed budgetary resources effectively by monitoring expenses closely and identifying cost-saving measures where possible.
- Operated baggage scanners and computers to route baggage and cargo to correct passenger's destination.
- Provided training to new hires on company policies, procedures, and best practices in baggage management.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.
- Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft.
Recruitment Manager
IBM
07.2013 - 07.2020
- Organized successful recruiting events such as job fairs and campus visits, raising awareness of company culture and career opportunities.
- Conducted thorough interviews and assessments to identify top talent, ultimately increasing employee retention rates within the company.
- Analyzed recruitment metrics regularly to identify areas of opportunity for improvement, implementing necessary adjustments to enhance overall performance.
- Negotiated competitive salary packages and benefits for new hires, contributing to an improved employer brand image and increased employee satisfaction.
- Created a positive candidate experience by maintaining transparent communication and providing timely feedback throughout the recruitment process.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Introduced pre-employment assessments to evaluate critical skills and competencies, leading to better overall job fit for new hires.
- Reduced time-to-hire metrics by streamlining interview processes, enabling quicker decision-making and more responsive candidate experience.
- Facilitated training sessions for hiring managers on effective interview techniques, enhancing quality of candidate assessments.
- Developed and maintained strong relationships with hiring managers to deeply understand departmental needs and tailor recruitment strategies accordingly.
Education
High School Diploma -
Redford High School
Detroit, MISkills
- Coaching and mentoring
- Risk assessment
- Performance improvement
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Effective communication
- Organizational skills
- Leadership development
- Self motivation
- Employee training
Timeline
Performance Manager
G2 Secure Staff (Alaska Airline)
03.2024 - Current
Supervisor of Operations
G2 Secure Staff (Alaska Airline)
02.2023 - 03.2024
Baggage Supervisor
Piedmont (American Airlines)
01.2020 - 02.2023
Recruitment Manager
IBM
07.2013 - 07.2020
High School Diploma -
Redford High School
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