Daniel Siegfried
Leander,TX
Summary
Hardworking, knowledgeable leader equipped with more than 15 years’ professional experience including ongoing experience in service management. Adept in building dedicated, capable teams adept in executing business strategies to create top-tier customer experience. Equally talented in executing sales, business development, and marketing activities to maximize revenue performance. Highly amendable to changing operational priorities and requirements.
Overview
27
27
years of professional experience
Work History
Performance Manager
Unifi Aviation
02.2024 - 08.2024
- Enhanced employee engagement through tailored training programs and workshops.
- Conducted thorough assessments of employee performance, identifying strengths and areas for growth.
- Improved team performance by implementing new KPI tracking systems and providing regular feedback.
- Developed comprehensive performance management strategy, resulting in increased efficiency and productivity across departments.
- Promoted a culture of accountability by reinforcing performance expectations and ensuring timely follow-up on action items.
- Implemented customized coaching plans for individual team members, empowering them to reach their full potential.
General Manager | Senior Technician
Firestone | Goodyear Tires | Jiffy Lube
01.2021 - 02.2024
- Onboarded to oversee sales and service operations, leading staffing and scheduling, customer service and relations, sales and business development, and financial reporting
- Recruited to roles within area automotive service and repair companies based on readiness to promote store success.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
Sales & Marketing Representative
Charter Communications | Spectrum
01.2019 - 01.2020
- Implemented strategic sales and marketing plans to drive business development and revenue generation within telecommunications company
- Cultivated sales opportunities by establishing positive relationships with new and existing customers while representing business
- Liaised with social media, public relations, and other teams to promote successful product launches and meet sales targets
- Maintained customer data with focus on creating timely, complete, and accurate account records.
Part Sales Manager
AutoZone
01.2016 - 01.2017
- Managed sales of automotive parts within retail store, motivating teams to meet targets for sales and service
- Recruited, hired, trained, and coached teams committed to promoting stellar customer experience
- Leveraged product knowledge while conveying key features and benefits to prospective customers
- Spurred 18% revenue growth within just six months through launch of product-specific sales initiatives.
Truck Driver
Aim Logistics
01.2014 - 07.2016
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Corporate Trainer
PetSmart
01.2011 - 01.2015
- Led corporate training programs to build high-performance teams across retail store locations, and utilized assessments to measure outcomes
- Effectively defined store goals and devised right-fit training solutions to improve performance shortcomings and sustain areas of success
- Promoted strategies for improved organizational efficiency and cost control to maximize performance metrics.
Senior Non-Commissioned Officer
Air National Guard
11.2007 - 11.2011
- Accomplished maintenance manpower and aircraft maintenance actions using Integrated Maintenance Data System global data repository.
- Applied technical knowledge of airframe and power plant systems to determine equipment malfunctions.
- Prioritized workload to maintain schedules on assigned projects.
- Maintained hand and special tools in safe and serviceable condition and reported unserviceable tools and equipment to management.
ATM Supervisor
Loomis | Wells Fargo
01.1998 - 07.2001
- Processed quarterly vault and ATM audits with zero error rate.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
- Complied with established internal controls and policies.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
Education
Master’s Degree - Organizational Management
University of Phoenix
Killeen, TXBachelor of Science - Aviation Business
Embry-Riddle Aeronautical University
Daytona Beach, FLSkills
- Customer Service Excellence
- Staffing & Recruiting
- Creative Problem Solving
- Sales & Service Initiatives
- Store & Team Leadership
- Training & Coaching
- Effective Issue Resolution
- Documentation & Reporting
- Performance Analysis
- Data Interpretation
- Coaching and Mentoring
- Adaptability
Timeline
Performance Manager
Unifi Aviation
02.2024 - 08.2024
General Manager | Senior Technician
Firestone | Goodyear Tires | Jiffy Lube
01.2021 - 02.2024
Sales & Marketing Representative
Charter Communications | Spectrum
01.2019 - 01.2020
Part Sales Manager
AutoZone
01.2016 - 01.2017
Truck Driver
Aim Logistics
01.2014 - 07.2016
Corporate Trainer
PetSmart
01.2011 - 01.2015
Senior Non-Commissioned Officer
Air National Guard
11.2007 - 11.2011
ATM Supervisor
Loomis | Wells Fargo
01.1998 - 07.2001
Master’s Degree - Organizational Management
University of Phoenix
Bachelor of Science - Aviation Business
Embry-Riddle Aeronautical University
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