Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason Andrews

Leander,TX

Summary

Dynamic Shift Lead at The Goodlot with expertise in inventory management and employee training. Proven track record in enhancing guest service and implementing innovative menu items. Adept at coaching teams to excel in high-pressure environments, ensuring customer satisfaction and operational efficiency. Committed to continuous learning and professional development. Dedicated to learning all aspects of FOH and BOH, with eventual goal of opening up my own restaurant.

Overview

10
10
years of professional experience

Work History

Shift Lead

The Goodlot
10.2023 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash drops, guest relations, and overall day to day operations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Implemented new rules and regulations as seen fit by ownership; ensured all team members followed suit.
  • Networked with various breweries in the greater Austin area to expand craft beer knowledge.

Craft Cocktail Bartender

Marriott
03.2021 - 08.2023
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Maintained high-volume craft cocktail experiences with guests while ensuring every recipe was perfectly followed, and tailored to guest's tastes.
  • Consistently experimented with fresh cocktail recipes to run as specials and/or pairing with current kitchen specials.
  • Developed wine knowledge personally to achieve better pairings with guest's food choices.

Training NCO

Main Event Entertainment
03.2015 - 05.2020
  • Acted as training subject matter expert and provided extensive technical support to different departments.
  • Identified training needs and planned classes accordingly.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Wrote training manuals for bartenders and service positions according to strict company guidelines and service standard protocols.
  • Implemented new recipes company wide, while refining existing recipes to ensure customer satisfaction.
  • Trained incoming kitchen managers on expo in a high-volume and high stress environment.

Education

Associate of Applied Science - Culinary Arts

McNeil Highschool
Austin, TX
05-2028

Skills

  • Inventory management
  • Loss prevention
  • Coaching and mentoring
  • Work delegation
  • Employee training
  • Conflict resolution
  • Guest service
  • Menu creativity
  • Openness to learning
  • Desire to continuously learn

Timeline

Shift Lead

The Goodlot
10.2023 - Current

Craft Cocktail Bartender

Marriott
03.2021 - 08.2023

Training NCO

Main Event Entertainment
03.2015 - 05.2020

Associate of Applied Science - Culinary Arts

McNeil Highschool

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