Amina Muse
Houston,TX
Summary
Dedicated professional with 10+ years of experience in hospitality management, customer service, team leadership, and administrative coordination. Strong communicator with excellent organizational, scheduling, and multitasking abilities. Adept at managing client interactions, maintaining records, coordinating team workflows, and supporting office operations. Proven ability to provide exceptional service, resolve concerns, and support efficient intake and administrative processes in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Food & Beverage Manager / Administrative
Saint Louis Club
St Louis
04.2022 - 01.2026
- Served as a central point of contact for members and guests, managing incoming calls, emails, and inquiries with professionalism and clarity.
- Coordinated complex schedules for events, banquets, private meetings, and staff assignments, ensuring seamless daily operations.
- Maintained accurate records for events, staffing, inventory, and service documentation — contributing to operational reporting and planning.
- Conducted data entry, order processing, vendor communication, and inventory tracking with strong attention to detail.
- Trained staff on procedures, service expectations, and communication best practices to support consistent client experiences.
- Collaborated with cross-department teams to facilitate smooth event execution and office workflows.
- Utilized Microsoft Office Suite daily to prepare spreadsheets, schedules, reports, and correspondence.
Banquet Leadership Roles (Server to Captain)
Saint Louis Club
St Louis
01.2018 - 01.2022
- Managed guest interactions and onboarding of event attendees, gathering information, answering questions, and addressing concerns.
- Coordinated staffing assignments, assisted with daily check-in tasks, and supported staff training and performance.
- Oversaw set-up, communication among departments, and real-time problem solving during high-volume events.
- Maintained compliance with safety and service standards, including cleanliness and documentation protocols.
Education
High School Diploma -
Horizon Science Academy
Columbus, Oh05.2012
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Email & Calendar Management
- Data Entry & Record Keeping
- Customer Relationship Communication
- Food and beverage operations
- Cost control
- Labor management
- Operations oversight
- Training and onboarding
- Front of house management
- Scheduling
- Event coordination
Languages
English (Proficient)
Somali (Proficient)
Arabic (Basic)
Turkish (Basic)
CORE COMPETENCIES
- Client Intake & Customer Service
- Communication & Interpersonal Skills
- Scheduling & Calendar Coordination
- Data Entry & Record Management
- Multitasking & Time Management
- Office Operations & Administration
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Team Training & Leadership
- Confidentiality & Professionalism
- Event Coordination & Logistics
ADDITIONAL EXPERIENCE & SKILLS
- Built strong professional relationships working with organizations such as Washington University, Purina, Enterprise, and Greater St. Louis clients.
- Comfortable handling confidential information and maintaining professional composure in high-pressure situations.
- Skilled in multitasking, prioritization, and adapting workflows to changing priorities — essential for intake and office environments.
Timeline
Food & Beverage Manager / Administrative
Saint Louis Club
04.2022 - 01.2026
Banquet Leadership Roles (Server to Captain)
Saint Louis Club
01.2018 - 01.2022
High School Diploma -
Horizon Science Academy