Amina Saadaoui
Reservation Officer
Doha
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering three years of experience in communication.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Travel Flight Reservation Officer
Royal falcon travels and tours
Muaither
02.2023 - Current
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Produced and shared customer service reports to support management decision-making.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Customer Service Advisor
Coriolis Telecom
Tunis
02.2020 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
- Created customer support strategies to increase customer retention.
Real Estate Agent
Tecnocasa
Tunis
11.2018 - 01.2020
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
Education
Bachelor of Science - International Marketing
01.2015 - 01.2018
Skills
Self-Motivated
Timeline
Travel Flight Reservation Officer - Royal falcon travels and tours
02.2023 - Current
Customer Service Advisor - Coriolis Telecom
02.2020 - 01.2023
Real Estate Agent - Tecnocasa
11.2018 - 01.2020
Training Institute of Tunis - Bachelor of Science, International Marketing
01.2015 - 01.2018
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