Armani Parker
Collette Travel
Oklahoma City,OK
6
years of professional experience
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales position. Ready to help team achieve company goals.
Work History
Travel Flight Reservation Officer
3 Years 1 Month- Collaborated with team members to maintain a well-organized work environment and provide outstanding service.
- Managed challenging situations calmly and professionally, resolving customer complaints effectively.
- Achieved higher levels of customer loyalty through personalized follow-ups after every trip completion.
- Implemented effective time management strategies to ensure all tasks were completed within designated deadlines.
- Successfully managed bookings during peak seasons by coordinating with airlines on seat allocations.
- Worked closely with accounting department to ensure accurate invoicing and prompt payment processing for clients'' reservations.
- Coordinated with travel insurance providers to ensure clients received prompt assistance in case of emergencies during their trips.
- Handled high-volume phone calls and emails, ensuring timely responses to customer inquiries.
- Maintained up-to-date knowledge of industry trends, fare structures, and special promotions to better serve customers.
Customer Service Representative
1 Year 7 Months- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information
- .Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered inbound calls, chats and emails to facilitate customer service
Customer Service Rep
1 Year 3 Months- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Associate of Applied Science - Business
High School Diploma
Skills
Payment Processing
Microsoft Excel
Microsoft Outlook
Sales and Upselling
Cross-selling services
Data Entry
Critical Thinking
Active Listening
Customer Service
Clerical Support
Timeline
Travel Flight Reservation Officer
Collette Travel
09.2023 - CurrentRead More
Customer Service Representative
Costco
08.2021 - 03.2023Read More
Customer Service Rep
SYNQ3 Restaurant Solutions
04.2020 - 07.2021Read More
Wewoka High School
High School Diploma
Read More
Seminole State College
Associate of Applied Science from Business
Read More