Amina Sheikh Hassan
Mogadishu
Summary
Energetic and focused problem-solver with passion for technology and systems optimization. Thorough understanding of network configuration and cybersecurity principles, paired with proficiency in troubleshooting and technical support. Dedicated to leveraging skills to enhance operational efficiency and secure information systems.
Overview
4
4
years of professional experience
Work History
IT Specialist
Karaan General Hospital
02.2020 - 10.2023
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Optimized network performance through regular monitoring and maintenance.
- Walked individuals through basic troubleshooting tasks.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Computer Science
University Of Somalia
Mogadishu , Somalia08-2019
Skills
- IT troubleshooting
- IT documentation
- Information security
- Troubleshooting
- System upgrades
- Application installations
- User support
- Issue troubleshooting
Languages
English
Native or Bilingual
Timeline
IT Specialist
Karaan General Hospital
02.2020 - 10.2023
Computer Science
University Of Somalia
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