Amina Sidelarbi
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
6
6
years of professional experience
Work History
Host
DomoDomo
10.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Server
Bareburger
03.2023 - 08.2024
- Provided friendly and efficient service to customers in a high-volume setting
- Took orders, delivered food and beverages, and handled transactions
- Assisted with opening and closing duties, ensuring a clean and organized environment
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Torico Ice Cream
10.2021 - 05.2022
- Served customers and provided product recommendations based on preferences
- Maintained a clean and welcoming atmosphere in the shop
- Assisted in inventory management and restocking
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server and Host
IHOP
01.2020 - 11.2021
- Provided excellent customer service and ensured a pleasant dining experience for all guests
- Managed reservations, greeted customers, and assisted with seating arrangements
- Handled customer complaints and resolved issues promptly
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Political Canvasser
Jersey City School Board Representatives Elections
09.2018 - 01.2019
- Increased voter engagement by effectively communicating campaign messages doortodoor.
- Maintained accurate records of interactions with potential voters, providing valuable feedback to the campaign team for strategic adjustments.
- Worked closely with campaign manager to refine talking points based on evolving political landscape and constituents'' concerns.
- Identified key issues important to voters through comprehensive survey administration.
- Delivered information from script regarding surveys for on-demand phone project assignment.
Education
Master of Science - Psychology & Political Science
Rutgers University
12-2026
High School Diploma -
McNair Academic High School
06-2022
Skills
- Proficient in Google Docs, Microsoft Office (Word, Excel, PowerPoint)
- Strong interpersonal and communication skills
- Excellent organizational and multitasking abilities
- Customer service expertise
- Ability to thrive in dynamic and fast-paced environments
- Strong work ethic
- Hospitality service expertise
- Team collaboration
- Sales techniques
Languages
English
Arabic
Timeline
Host
DomoDomo
10.2024 - Current
Server
Bareburger
03.2023 - 08.2024
Server
Torico Ice Cream
10.2021 - 05.2022
Server and Host
IHOP
01.2020 - 11.2021
Political Canvasser
Jersey City School Board Representatives Elections
09.2018 - 01.2019
Master of Science - Psychology & Political Science
Rutgers University
High School Diploma -
McNair Academic High School
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