AMINA SMITH
Stratford,CT
Summary
Reliable and detail-oriented customer service professional with over 10 years of experience in high-volume environments and strong telephone etiquette. Proven ability to manage incoming calls, resolve concerns efficiently, and remain calm under pressure while delivering professional, patient-focused service.
Resourceful Call Operator known for high productivity and efficient task completion. Specialize in customer service, conflict resolution, and accurate data entry. Excel in active listening, clear communication, and problem-solving to enhance caller satisfaction and resolve issues promptly.
Skilled in managing inbound and outbound calls with efficiency and courtesy, demonstrating strong capability in telecommunications. Possess thorough understanding of customer service protocols and adept at troubleshooting technical issues over the phone. Known for maintaining calm and professional demeanor in high-pressure situations, ensuring customer satisfaction. Contributed to improved call handling processes, enhancing operational flow and reducing wait times for callers.
Overview
1
1
year of post-secondary education
17
17
years of professional experience
Work History
Customer Service call Operator
Hartford Health Care
Bridgeport, Connecticut
04.2026 - Current
- Handled all incoming phone calls, delivering accurate information to callers while ensuring HIPAA compliance
- Resolved difficult customer inquiries or complaints using effective problem-solving skills
- Call Management,
- Managed Epic System
- for effective communication with patients, customers, staff, and prospective clients of the organization
- Effective communication with management
- keeping key personnel informed of pertinent information, including email utilization, internal text messaging operating system, telephone communication,
- Coordinated emergency dispatch operations to ensure timely response and support
- maintaining daily reports
- switchboard operations
Customer Service Representative
Home Depot
Stratford, CT
01.2014 - Current
- Provided exceptional customer service to diverse clientele, enhancing customer satisfaction.
- Resolved customer concerns quickly and effectively, improving overall customer experience.
- Trained and mentored new employees on customer service protocols and store procedures, ensuring consistent service quality.
Cashier
ShopRite
Stratford, CT
01.2013 - 01.2015
- Processed cash, credit, and debit transactions accurately, ensuring accountability in financial handling.
- Maintained balanced cash drawer levels and reconciled registers at shift end to ensure financial integrity.
- Provided courteous service while assisting customers with purchases, enhancing overall shopping experience.
Shift Leader
Dunkin' Donuts
Stratford, CT
01.2010 - 01.2014
- Supervised and supported team of 3-5 employees, enhancing daily operations.
- Managed opening and closing procedures, ensuring efficient store operations.
- Coordinated vendor shipments and inventory stocking, optimizing product availability and presentation.
Education
Pharmacy Technician Training Program -
Stepful
02.2025 - 01.2026
Externship -
Walgreens Pharmacy
11.2025 - 12.2025
Certified Pharmacy Technician -
National Healthcareer Association (NHA)
Skills
- Pharmacy Technician
- Prescription data entry
- Dosage calculations
- Basic pharmacology knowledge
- Medication storage and handling
- Insurance adjudication
- Purchasing & inventory control
- HIPAA compliance
- Medical terminology
- Patient record management
- Professional Skills
- Customer service
- Staff training
- Problem solving
- Cash handling
- Relationship building
- Organization
- Multitasking
- Critical thinking
- Professional communication
- Data entry
PHARMACY EXTERNSHIP
- Walgreens Pharmacy - Milford, CT
- Nov 3, 2025 - Dec 16, 2025
- 138 hours
- Assisted pharmacists with prescription processing, medication preparation, packaging, and organization.
- Managed medication inventory, stocking, and expiration checks
- Maintained HIPAA compliance and accurate patient records
- Performed pharmaceutical calculations under supervision
Timeline
Customer Service call Operator
Hartford Health Care
04.2026 - Current
Externship -
Walgreens Pharmacy
11.2025 - 12.2025
Pharmacy Technician Training Program -
Stepful
02.2025 - 01.2026
Customer Service Representative
Home Depot
01.2014 - Current
Cashier
ShopRite
01.2013 - 01.2015
Shift Leader
Dunkin' Donuts
01.2010 - 01.2014
Certified Pharmacy Technician -
National Healthcareer Association (NHA)